Have a side by side jen-air== about every 3 to 4 days i find about 2 cups of water in the floor under the door on the freezer side,,i found the tube coming down the door and it connects to a tube under the frig. it is not the tube leaking,,i put my hand under the freezer side of the the front and felt a wet spot on the frig. there is no wet spot anywhere else under the frig.at all,, wher is the water comming from?
An expert who has achieved level 3 by getting 1000 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert whose answer got voted for 500 times.
Re: water in floor
Sounds like you have a clogged defrost drain tube. removing back panel of freezer will give you acess to drain trough, melt away the ice with a hair dryer, youll find a drain hole under there somwhere,pouring boiling water down the drain will clear it pretty quickly( i use a steam machine purchased from the infomercials works awesome, after you clear it and all water drain down tube wrap a piece of solid copper wirearound the heater( black calrod heater right above the drain trough) and stick it in the whole maybe an inch or so. now everythime the heater comes on to defrost it will prevent the hole from freezing over
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I bought the same JFC2290 model and it says "Auto defrost". Mine is only 10 months old and it starts having exactly same problem already. Water leaks and I have to clean my hardwood floor twice a week. I will never own Jen junk again!
When your refer defrosts a couple times a day it produces about a quarter of a cup of water each time.This occurs in the freezer section.The water travels down a drain pipe (or tube) that leads to a drian pan in the bottom of the unit. It is collected and evaporates from the heat of the motor.
If the drain is plugged water will form inside the unit itself.If the drain tube has somehow moved and not allowing the water to collect in the drain pan it will go on the floor.Either way,if the drain is the problem the amount of water should be pretty small, no more than a cup or two.If you have an icemaker or ice and water through the door and the amount of water on the floor is more than a cup or two. I would find the water shutoff for the supply line(probably behind the unit in newer homes)and turn it off.Clean up the water and wait a day.If the water goes away assume that one of the plastic lines in the unit that carries water to the icemaker or door is leaking.If the water continues I would suspect the drain.The only way to check the drain is to unplug the unit and remove the cardboard back,locate the drain pan and see if water is present and that the drain line is in it's proper place.
If one of the water lines is leaking you will most likely need a service tech.
Also it's best to turn the icemaker off by lifting the arm or switch before you turn the water off for testing.
By going online, saw several posts re this problem. In short, the water drain was clogged and there was also a problem with the defrost timer. Service man blew out the drain line with compressed air and installed a new timer. Voila! Problem fixed. Interestingly, the serviceman found a wad of what looked like putty, but was sticky like gum in the drain area. He said he had never encountered anything similar.
Fact: If the drain pan is dry does not mean that the water being disposed of during defrost is not getting to the pan, It could also mean that the water that is reaching the pan is being evaporated like it is suppose to be. So we have to find your source of the water first then decide on what is causing it.
Areas to consider: 1"Inside" coming out the front from under the door? This is most likely a stopped up drain pan. A cold area that is not suppose to be cold like when you have a freezer coil that is suppose to be defrosting and is not... See below for a more complete ideas list of things to check under Possibility.
2"Outside not underneath" The corner of the door also could indicate (if you have water in the door) a worn out water line or a kink in it that has finally started to leak. Turn off the water to the refrigerator for 2 or 3 days and see if the problem disappears. If so you know whats going on and can approach it from the door area. 3"Outside underneath" The corner could also be where the water is running to from someplace under the fridge. The drain pan drain line is the most common. Inspect it and repair as needed, maybe its just not over the pan. A new house keeper not acquainted with this box may have knocked it out during vacuuming just put it back over the pan. IF The sealed system has had refrigerant added it could be from an over charge and frost on the suction line defrosting during a shutdown.
1 There is a drain that carries away the water under the cooling coils. These coils are in the freezer section.
2 The damper going to the crisper( s) is open too far allowing cold air to cause condensate on the fridge wall or bottom.
3 The freezer section is not defrosting and there is a spot where the
ice buildup is allowing conductive cooling into the refrigerator
section and therefore is allowing condensation on the refrigerator wall
4 The refg section has a heater (possibly not positive) in the area of
the door frame, or it may have a "power saver" switch. This switch and
the heater (if it has a heater it may not have a switch) are designed
to stop condensation on the refridg while running. I fit is placed in
the "power save" mode it turns off the heater. But, if you live in
extream humidity (Great lakes east side or Gulf coats Houstion...) the
humid air will condensate water out and it will collect and settle on
5 Door gaskets are not sealing especially on the bottom of the door.
This allows warmer air into the fridge section and it is condensation
on floor under the crisper.
If you check all of these items and still cant find it please post back
and tell me what you did find. So I can help you more. Please rate me
as much as possible as Im trying to keep my average up and do the
things that will actually educate and help people.
common issue.....sounds like a drain clog in the freezer compartment above. remove the freezer rear panel and totally defrost the evaporator area, directly under the evap you see( under all taht ice) a small drain hole that has become frozen over, try defrosting with either a hair dryer( not a heat gun too much heat youl melt everything) or by pouring hot water donw the drain until you get a free flow of water down the tube. after its clear reassemble and you should be fine
The drain is clogged. The drain is usually located inside the freezer on the bottom shelf to the rear. Use a meat baster and a solution of 1 tsp. baking soda and 2 cups of hot water-not boiling to unclog the drain. You probably also have about 1/2 inch of ice build-up on the bottom shelf. This will have to be removed first.
hi thanks for the question if your getting water now 2or 3 times the drain hose going from the freezer to the drip tray under neath is clogged also the drain hose may not be in its proper place in tray possibly when it was delivered remove back panel behind fridge and locate drain hose and re install in proper place in the pan thanks the appliance doc