well at last managed to retrieve the paper jam. I had to remove the paper feeder then using long thin tweezers, i was able to carefully encourage the paper to come out but you have to be really careful not to damage the rollers.
Can't understand why there isn't an easier way. ie have easy access to the back or lift something up to get into the feeder!!!! anyway thanks for the support and suggestions, will gladly reccommend you guys to friends and collegues!!
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open all door in your printer , front and back. , look for paper stuck inside and remove it. Sometimes small pieces of paper are difficult to be found. If it is a Laser printer, you will also need to remove the toner and paper try and look for jammed papert underneat. Once you done, restart the machine. If you still have paper jam error try unplugging printer from power outlet for 5 minutes then restart. If you still get error, then either there is paper inside or your printer may be faulty.
**, it is not fixed. I followed instructions on Brother web site and was able to find a piece of paper near the printhead, so I removed it. The printer makes a grinding sound when it tries to print and the same paper jam error returns and can't be cleared. I beleive that the printer repair cost will be more expensive than replacing it with a different printer, and it won't be Brother brand. I probably would not be able or have the tools to do any complicated repair job.
Have you checked your paper that is fed on the bay...maybe there's a foreign material that is present inside because most of the printers nowadays are very sensitive especially on dust that triggers to false positive detection to your computer.
You prob have a few small pieces of photo paper jammed in the printer somewhere. Try to take something small that you can push through the printer to make sure there is nothing hidden jamming the printer.