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Keep getting following error in Outlook 2007:

When openning Outlook, I keep getting an error that causes Outlook to re-retrieve email from the intrnet provider with an "app crash" message:
Fault bucket 1461626331, type 1
Event Name: APPCRASH
Response: None
The application dsiplays the same several emails repeatedly, then Outlook closes with an application error logged as:
Faulting application Outloook RecoveryToolbox.exe, version 1.2.16.51, time stamp 0x2a425e19, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0x80000003, fault offset 0x017272c6, process id 0x18c0, application start time 0x01caeb4d4710f331.

This problem was not occurring before except once before, where the error message indicated it was related to my AVG AntiVirus email protection. I turned off the AVG email feature, and the problem went away; but now, it's back.

Any idea of what this means and how can it be fixed please?

Thanks!

Posted by on

  • wmono May 16, 2010

    After searching several logs, I was able to determine that an Lavasofts Ad Aware (free version) had embedded an email antivirus feature I didn't know existed. Turning this feature off (since I'm already running AVG) resolved the issue.

    Thanks!

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Fault bucket errors can be caused by many things. Sometimes it is a program that is using memory improperly. Also, it can be a hardware issue with the RAM itself.
You can Google RAM TEST and find programs that will test your RAM. MS makes one that you make a boot disk and run it.
Also, it never hurts to open your computer and make sure the RAM is seated properly. The last time I saw many random bucket errors it turned out to be 2 of 3 RAM sticks weren't properly seated.

Posted on May 04, 2010

Testimonial: "As cryptic as error messages go, I discovered that archiving email in Outlook, allowed my Outlook application to function normally again. Thank you!"

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