Hiya .. this could be due to a number of problems...... has the burner ever worked correctly?
Is the behaviour with only one ring?
1. If not... then it could be that the pipework to the hob itself has not been recuced sufficiently enough in pipe diameter to the regulator far enough back ...
2.The regulator is faulty... in which case it can be replaced... however consider the cost of a new regulator and labour to fix it .. against the cost of a whole new hob... which should include a regulator. Is the hob still under warranty... if so use that .. but you will normally have to provide some proof it has been fitted by someone suitably qualified.
3.the regulator may never have been fitted, which is dangerous and bad practice.
Either of these scenarios... please ensure that you use a suitably qualified gas engineeer... I dont wish to be alarmist... but gas leaks and faulty gas appliances do cause unnecessary deaths...and is a silent killer.
Regards Faggly
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