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My HP photosmart C4380 series is not scanning. I have re-installed the software but still its not working. Printer and copier are working just fine but not the scanner

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The scanner works with two different files running in the background HPQTRA08.exe and HPQSTE08.exe .

If one of the file is not running you will not be able to scan from solution centre.

So follow the documents i am sending you. I am sure you will be able to scan soon.

For windows Vista:-
For USB follow this link:-
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01927438&tmp_track_link=ot_recdoc/c01611159/en_us/c01927438/loc:2&lc=en&dlc=en&cc=us&lang=en&product=3418705

For windows XP:-
For USB follow this link:-
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01927078&tmp_track_link=ot_recdoc/c01611159/en_us/c01927078/loc:4&lc=en&dlc=en&cc=us&lang=en&product=3418705
Let me know if any one of these links help you.

Posted on May 11, 2010

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I have connected my scanner (HP Photosmart C4380) to PC via USB, but won't scan; I just keep getting message "USB or Wireless not connected", which it is. I ahve treiewd turning off both...


You must install software for this feature to work. There are a full series of software on the HP site for you to down load and install. Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=1146331

and enter your operating system you are using and down load the driver suite.

Jan 06, 2011 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Installed a recycled ink cartridge for HP C4380 printer. Now it won't recognize the cartridge


We have a Photosmart C4700 series and we can only use recycled ink cartridges 2 or 3 times and then the printer rejects them. I don't know if this anwers your question at all.

Oct 28, 2010 | HP Photosmart C4400 series

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Lost Hp photosmart C4380 installation disc


You can download the drivers/softwares for your printer from the Hp official website (click here), once you click this link, your printer's download page will open up, you'll need to click the operating system's name before you proceed with the download. After operating system is selected, you'll be able to see all the available drivers/softwares for your printer for the selected operating system.

If you need further help, let me know with more details.

Good luck.

Thanks for using FixYa.

Oct 09, 2010 | HP Office Equipment & Supplies

1 Answer

Hp all in one says USB IS NOT CONNECTED when I try to scan


my hp c4380 won't scan gives out a error message the usb is not connected but it is.

Dec 12, 2008 | HP Photosmart C4280 Aio Printer

4 Answers

Can't scan on HP Photosmart C4380 even tho printing works fine


Try scanning without HP imaging software

HP Photosmart C4380 Direct Scan button doesnt function in VISTA
Use the built-in feature of the Windows operating system, called Windows Image Acquisition (WIA), instead of the HP software to scan. Follow these steps to perform a WIA scan.
  1. Make sure that the product is on and that the cable is correctly connected.
  2. Click Start , and then click Control Panel .
  3. Click Printers and Other hardware , and then click Scanners and Cameras .
  4. Look for an icon representing the product, and then review the following information for further instructions:
  5. Double-click the icon to start the Scanner and Camera Wizard . Follow the on-screen instructions to scan images or documents to the computer
  6. If the WIA scan was successful , use the Scanner and Camera Wizard to scan instead of the HP software. To use the HP software, continue to the next step to continue troubleshooting. However, it is not necessary to do so.
  7. If the WIA scan was unsuccessful , continue to the next solution.
  8. Fully uninstall and reinstall the HP software Follow these steps to completely uninstall and then reinstall the HP software. Step one: Uninstall the software Use one of the following methods to uninstall the software. Method one: Uninstall the software using the product CD If the product software CD is available, follow these steps to uninstall the software. Otherwise, skip to the next method.
    1. Insert the software CD into the CD-ROM drive on the computer.
    2. If the Welcome installation screen appears, click Exit to close it.
    3. On the Windows task bar, click Start , and then click Run (c01463550.gif ). The Run dialog box appears. Figure 4: The Run dialog box c01463551.gif
    4. Click Browse . The Browse window appears.
    5. Navigate to the CD-ROM drive that the software CD is in, and then double-click the drive.
    6. From the list of folders and files on the CD, double-click the Util folder.
    7. From the list of folders and files inside the Util folder, double-click the CCC folder.
    8. From the list of folders and files inside the CCC folder, double-click the Uninstall_L3.bat file or Uninstall_L3_64.bat if a 64-bit operating system is installed on the computer. The Browse dialog box closes, and the path to the Uninstall _L3.bat file appears in the Run dialog box. Figure 5: Uninstall file path in the Run dialog box c01463552.gif
    9. Click OK . The software uninstaller opens in a command prompt window.
    10. Press Enter to begin the uninstall.
    Method two: Download and uninstall the software If the software CD is not available, follow these steps to download the software and then uninstall it.
    1. Click here to go to the Software & Driver download page on the HP Web site .
    2. Type the product number in the search field, and then click Submit (c01425574.gif ).
    3. If necessary, click the link for the product model number.
    4. Click the correct operating system.
    5. In the Driver section, click HP Full Feature software/driver , and then click Download only .
    6. When the File Download - Security Warning dialog box appears, click Save .
    7. Save the file in a location that is easy to remember.
    8. When the file finishes downloading, double-click the file to extract it.
    9. Click Exit on the Welcome installation screen.
    10. On the Windows task bar, click Start , and then click Search (c01463553.gif ). The Search Results window appears.
    11. In the Search Results window, click All files and folders .
    12. Click More advanced options , and then select Search hidden files and folders .
    13. In the All or part of the file name: box, type Uninstall_L3 , and then click Search . When the search is complete, the file appears in the Search Results window.
    14. Double-click the Uninstall_L3 file, and then follow the on-screen instructions to complete the uninstall.

Oct 25, 2008 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Can my HP Photosmart C4380 support Microsoft Office Professional 2007 Fax and Scan? Or must the HP fax and scan only be used?


Sorry, Fax and Scan is part of Windows Vista not MS Office. I have been advised by PC World team that this printer (HP Photosmart C4380) does not have the necessary drivers to support Vista Fax and Scan wirelessly and can only operate with the HP Fax and Scan which is very basic and only seems to function via USB cable, not wirelessly. Update drivers may become available.

Jul 04, 2008 | HP Office Equipment & Supplies

1 Answer

Trying to instal photosmart C4380 all in one wirelessly on toshiba L40-17M from supplied disc installed printer ok first time but scanner not recognised, scan button says computer connected but computer...


Photosmart C4380: good hardware, appalling software. Shameful that it's on the market at all.

WIRELESS PROBLEM

You have to install the printer as USB first. Then, once it's all installed, load up the CD again and 'Add device', choosing the wireless option. It's crucial that you leave your USB cable in the whole time. Take it out right at the end. Once you've added a device, you'll have two printers installed. One will be called 'Copy 1' - that's the wireless one. It should all work okay, and you can delete the USB one.

SCAN PROBLEM AND ERROR MESSAGES

When I did this everything seemed to work fine. BUT - after a wee while the software started playing up. The scan function didn't work at all, HP was depositing all sorts of bugs all over my computer, I had error messages coming up at shutdown, all sorts of gremlins.

So this is what I did.

I totally uninstalled all HP software.

I downloaded the updated Photosmart Basic Drivers from the HP website. They are here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3221646&lc=en&cc=us&dlc=en&submit.y=11&submit.x=9&lang=en&cc=us

Once you've downloaded the file and run it, the new drivers will be installed but NO SOFTWARE. Again, you have to do the whole setting it up as USB and then leaving the cable in and adding the device wirelessly. But if you do this with the HP drivers and ignore the installation CD, then everything should work perfectly.

Of course this means no HP software at all. But who needs it? I use Microsoft's scanning software, which is fine, and it has no problem printing.

Basically HP's software is BLOATWARE that doesn't even work. It screws up your computer.

Good luck!!

Apr 21, 2008 | Office Equipment & Supplies

1 Answer

Hp photosmart 2610


is your operating system Vista.......good luck. my printer worked fine w/XP, scanning and fax functions do not work to date with Vista.

r2d2

Oct 28, 2007 | HP Photosmart 2610 All-In-One InkJet...

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