Question about Maxtor Hard Drive

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Maxtor one touch software

Have had a maxtor 80 gb external drive with one touch and retrospect express software. has worked ok for a few years but now!!!!!!!!!!!
if i try to open retrospect i get the following " application error - the application failed to initialize properly (0xc0000005).
have uninstalled and reinstalled with same result. did a repair on xp. same result.
question 1 - is there a fix?
" 2 - is there latter and better software i can buy that will work with my drive?

there is no problem with the maxtor drive - i have been backing up with microsoft backup. regards john malyon

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John, try this link and see if it is indeed and newer version than what you currently have:

Hope this works out.

Posted on May 13, 2008


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Maxtor One Touch External Hard Drive 100GB

I had the same problem. I looked up in Maxtor customer support and found the following:

When you start Retrospect Express HD it keeps hanging on Updating status.

There is a bug in Microsoft .NET Framework version 1.1 that could contribute to the Updating status… error you get with Retrospect Express HD.
Solution: To solve this problem upgrade to Retrospect HD 1.1.
Please see Answer ID 2647: Installing the EMC Retrospect Express HD 1.1 Upgradefor the download and installation instructions.
McAfee Personal Firewall Plus Edition or ZoneAlarm can also be attributed to this hang condition. Adding Retrospect HD as an exception in McAfee Personal Firewall Plus does not resolve the problem. Please see
Answer ID 2152for more information.

Sorry if the links don't wok but ou can find all of this on the maxtor site.

good luck!

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I have seen the following external hard drive on Megabuy's web site but I canno see it anywhere else. Not even on the Maxtor site. Does it really exist and if so how does it review? Does it come with EMC...

yes it is true that maxtor has launched a hdd of the specification as mentioned in your post.
the same exists on maxtors website as well

the hdd comes along with one touch software that is used for data protection and recivery and has the same features as emc retrospect. further you can download the one touch software from

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The internet security application should not inhibit the back up, though i would use software from the same manufacter for both purposes if possible. Try reinstalling retrospect, or checking the homepage for any updates.

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