Question about HP Compaq Presario SR5010 Desktop PC (Intel Celeron D Processor 360, 512 MB RAM, 120 GB RAM, DVD Drive,...
Dvd player stops spinning during dvd loading process and produces a white screen showing only an hourglass
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Posted on Jan 02, 2017
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If your Compaq Presario has major issues, restoring it to factory defaults may be the best course of action.
There are a number of situations when completely restoring a computer to its factory settings is the best solution, including resolving virus infections and corrupt operating system files.
Back up all of your user data to a USB thumb drive, external hard drive or other device.
The restore process will destroy all of your data, so this is vital to do.
Turn on your computer and open your CD or DVD drive.
Place the restore CD that came with your Presario into the drive and restart your PC. If you do not have a restore CD, you can contact Compaq to order one.
Allow the computer to boot up from the restore CD.
You will see a series of messages guiding you through the restoration process, as well as several warnings that all data on the computer will be erased.
Continue the restoration process, and follow the prompts as needed.
You may need to locate the license key for your version of Windows; that key should be located on a label on the top of the computer case.
Hope this helps
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