Question about HP Photosmart 3210 Printer
Once i turn my printer on a message displays ( usb device not recognized) although it is proberly installed and i tried to change the usb hup but no use and tried another usb cable but no use also. i dont know wht to do ?? and if i ignored this message and tried to give it an order it sends me an error printing of the document. After installing the CD software for the printer, my USB ports will not recognize the printer. They notice that I've installed a device but they can not recognize what kind of device. The Device Manager shows yellow problem icon "Unknown Device" in 'Other Devices' location.
this happen with the printer formatter board, you need to change the printer formatter board. hp part no. CB409-60001
Posted on Jul 18, 2013
I had the same problem 3 weeks ago. I solve this (with google) by uninstalling completely Universal Serial Bus controllers. You need to unplug all usb devices, and to begin uninstalling each USB Root Hub, one-by-one, starting from the bottom. If you don't see Universal Serial Bus controllers any more, you finish uninstalling process, next, shut down your pc in normal maner. Unplug power cable for about 5 min, plug power cable, start your pc, windows will automatically instal Universal Serial Bus controllers, and I hope it will work. Sorry for my bad English.
Posted on Dec 02, 2008
Change the USB cable use something expensive,
no honestly most of these problems caused by bad quality cables try another cable>>
Posted on Aug 18, 2008
I recently have the same problem with a HP Photosmart Printer with windows XP ( when I connected the printer the message USB device unknown message appeared) Before wasting your time unistalling and reinstalling driver, I strongly recommend this:
Change the USB cable for a new one THAT WORKS PROPERLY FOR USB 2.0 FULL SPEED . What does it mean ?. Well if you have an older cable is very probably that it doesn't work well at USB2.0 full speed (480Mbps) because it's not properly shielded, if you buy a new one check specifications on the box to see if it is prepared for 480Mbps. Testings in other PCs is not relevant unless you're ABSOLUTLY SURE that USB ports are working at full speed in those PCs
I changed old cable for a new one ( Belkin), and no more problems.
Posted on Jun 19, 2008
I wish that there was a simple, single answer for this. There's only one thing more distressing - no device recognition at all. Here are the most likely culprits:
* The USB device or the USB adapter requires it's own power source. If your USB device or adapter came with an AC power "brick", try connecting it.
* Here's a likely one - the front USB ports on your PC case may be misconnected. I've seen them that way from the factory. It's a good idea to check the connections against specifications. The standard order of connection is Red, White, Green, Black. No more than 4 wires per USB bank are needed.
* Defective device. Do not assume that all PC components work correctly out of the box. I've seen many new USB devices that do not work. If you can, try the device on another PC.
* All drivers are not installed. Some devices will require installing the driver package before plugging in the device. Some devices will also require basic USB files from the Windows CD before the unit will function. The general rule is to always follow installation directions precisely and to have the Windows CD ready.
I will now discuss how to address an unknown device problem which is caused by a driver deficiency.
1. Try to update the unknown device driver from within Device Manager. First try letting Windows search for one. If that fails, go back and choose "Select from a list" and then "Have disk". Browse to the device CD and look for the appropriate Windows folder there. Try browsing to the Windows CD (Win9x folder or i386 folder). Lastly, try updated drivers from the manufacturer's web site.
2. Try uninstalling the unknown device, unplugging the device and rebooting. Replug when back in Windows.
3. Be certain that you have the correct drivers! You may have gotten the wrong CD or a CD with drivers for more than one device on it.
4. Cleaning up in Safe Mode may be necessary. Unplug all USB devices. Reboot the PC. To enter Safe Mode, press the F8 key repeatedly while restarting the PC. Timing is important. Try to press quickly before the Windows logo screen appears. Pressing and holding the CTRL key may work too. Choose Safe Mode and open Device Manager. In Windows 2000 and XP, click View > Show hidden devices. Now locate all USB devices, HID (Human Interface Devices), USB drives and controllers/hubs. Remove all and save the USB Host Controllers for last. When done, restart and replug USB devices one at a time.
Just remember that you are entitled to support from the device maker. If you can't get help, do not hesitate to return the device. Some manufacturers only seem to respond to lost business. It's a shame, but it's true. Send them a message - that you won't accept shoddy goods or lackluster support.
Posted on Mar 26, 2008
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Posted on Jan 02, 2017
I'm not sure, but I think I understand that you're connecting using a USB hub? If so, try connecting it directly to a USB port. Many times an unpowered USB hub does not supply enough power to run a laser printer. Unhook the printer. Go to Printers and Faxes - delete the printer. Hook up directly to a USB port. Let the computer re-install the printer. Let me know Ed
Posted on May 06, 2007
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