Question about Nortel Lands Phones

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I have a Nortell Meridian with 7324 phones and in one part of the office there are three Receptionists covering multiple CEOs phones so if a call comes in on one of the phones DIDs it rings all three Reception phone. The way I set it up was by putting the CEOs DIDs on the receptionists phones and I have them answering DNs. The problem came when they hired a new CEO and I had to put her DID on the Receptionists phones they only had room for 1 DID and I could not put an Answer DNs on the phones that is not the problem. The problem is as soon as I put the DIDs on the covering phones when a call came in and nobody picks up the call the call goes to one of the covering phone VMs and if I take that phone off it goes to one of the other covering phones VM. If there are no phones covering when calls come in they go into the CEOs VM with no problem. I need to have these covering phone have this DID on them but I cannot have these VM problems what am I doing wrong or how can I fix this VM problem.

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  • mwoltman May 04, 2010

    This is not a basic feature problem this is a system programing problem

  • mwoltman May 04, 2010

    Number one this phone system is not a gadget and number two reseting this system back to factory would cost my company thousands of dollars.

  • mwoltman May 04, 2010

    Your in the right ball park of an answer but I don't think it has anything to do with ISDN programing, I think it is a system programing issue. I think I just need to strip all of the DIDs off of the covering phones and reprogram the DIDs on the phones. How does that sound?

  • mwoltman May 06, 2010

    I set up the prime lines correctly but did not think of changing the rings thanks for your help.

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You could either shorten the rings to 3 for call forward no answer on the CEO's phone or have the receptionist's cfna lenghtened to 6 rings.Depending on how the initial programming was set up you might also check the prime set assignment for the CEO's line to see if its set for her DN.

Posted on May 05, 2010

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  • Master
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I would like to help you with your Nortel Meridian VM problem.

The complete solution is escaping me just now, but I do have a Nortel Meridian 1 Manual handy in my database for your reference.

I hope that helps.
_______________________________________________
Nortel Meridian 1 Manual Download

Posted on May 04, 2010

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  • Expert
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Dear Mwoltman, First reset your gadget to factory settings... and reconfigured them from the begining.......

Posted on May 04, 2010

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  • Contributor
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Hello,
Here is sharing some Useful/Programming code for your Model....
1.Click here 2. Click here
Thanks for Contacting FixYa....

Posted on May 04, 2010

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