Question about Creative Labs Zen V MP3 Player

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My zen is frozen

Hello, I have a creative zen V and it will not turn on. The lights that light the play/pause and go back button just turn on...stay on for a couple of seconds...then turn off again. Even when I connect it to my computer the lights turn on, off, then on again. Its wierd because when the light up, they graudually dim and brighten, not fully on then off.

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  • Dave MacPhee
    Dave MacPhee May 11, 2010

    Does it matter if you lose any information on it? There is a way to reset it...

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The player is designed to switch down to save power.
Adjust the time in the settings menu.
Ed

Posted on Apr 01, 2008

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Hi, My Creative ZEN has frozen up. When you switch it on a 'rebuilding' screen is displayed and once that has run its course the last song that was playing is displayed as playing but does not play &...


First of all, I hope you mad a backup of it's content, becouse there is
no other way, it need to be fomated from it's service menu.

1. Make sure bthat your Zen is turned off and has a full battery.
2. Press and hold the Play/Pause button and Back/Options button simultaneously.
3.
The Recovery Mode screen appears when the player, and three menu items are shown: Clean Up, Format and Reboot.
4.
Format your ZEN and then do a clean up.
5. When done reboot.
6. Hook it up to your computer an reflash to the latest firmware, you can download the tool here to flash your firmware:
http://ccfiles.creative.com/ManualDn/Applications/PDE/10398/0x8CCCF7FC/CT-RT_PCAPP_2_00_05.exe

Jul 28, 2010 | Creative Labs Zen Touch MP3 Player

2 Answers

A friend gave me a zen stone 2gb and he lost the manual. I can't even figure out how,to turn it on. HELP!


If you plug your Zen to a PC and connect to the autodetect feature of Creative Labs at the below link you then can download the manual, use the knowledgebase, read the FAQ and even update the firmware and drivers for it.
http://support.creative.com/downloads/SoftwareAutoUpdate.aspx
I hope I helped you
Regards,
PDG

May 10, 2010 | Creative Labs ZEN Stone MP3 Player

1 Answer

ZEN will not power up


First back up all of your music and do this: Turn off the player and make sure it is disconnected from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

Apr 29, 2010 | Creative Labs Zen Digital Media Player

1 Answer

Frozen everything


Befor you turn it on, press and hold the play/pause button and turn it on. It will be in recovery mode. Scroll down and select reload firmware and connect it to the computer. You can download the firmware from here: http://support.creative.com/downloads/download.aspx?nDownloadId=10889

May 30, 2009 | Creative Labs Zen Digital Media Player

2 Answers

It wont Work :(


I would try to get into the recovery menu and see if you can run a clean up first (a clean up will not erase anything on the player).
To access the recovery menu
1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole underneath your player, beside the data/power connector. Keep on holding the Play/Pause button while you release the Reset button. The Rescue Mode screen will then appear.
4. After the recovery mode has started, release the Play/Pause button.

Again if you can get into this menu, try a clean up first to see if that resolves the problem. Clean up should be the first option in the menu.

Apr 08, 2009 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen frozen and Reset has not worked


You probably shouldnt play with any of the buttons really but i know how to fix it. You hold down the slide power for about 5 seconds and poke the reset button with a pen tip or w.e for about another 5 seconds till it restarts itself.

Mar 28, 2009 | Creative Labs Zen Digital Media Player

1 Answer

My Creative Zen Touch is frozen. When I hold down the "Menu" button, the screen does not change. When I connect to the computer and attempt to run Creative Mediasource Organizer, I get a message that the...


I would run the recovery console from the player itself. Make sure the Touch's power supply is plugged in (and unplugged from a PC) then to access the recovery mode of the Touch, hold down the Play/Pause button while inserting a straightened paper clip into the reset hole on your player, give it about five seconds then remove the paper clip.
Next, keep on holding the Play/Pause button until the Rescue Mode screen appears. After you see the rescue mode menu, you can release the play/pause button.
I would try a "clean up" first, as this is less intrusive and will not erase data.

Mar 27, 2009 | Creative Labs Zen Touch MP3 Player

4 Answers

My Creative Zen has a white screen but syill plays music


http://www.youtube.com/watch?v=a8g0sh7pc54
1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

Sep 19, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen Micro (6gb) is frozen


Take your battery out of the back, turn it back on and let it reboot.

Jul 28, 2008 | Creative Labs Zen Micro MP3 Player

18 Answers

Creative Zen frozen and Reset has not worked


try this if your Zen will not turn on

hold the pause/play button down

while holding the pause/play, first use a paperclip to press the reset button and then slide the power thing down for a few seconds like you are turning it on.

release the pause/play button.

you may need to connect it to usb for it to turn on. worked like a charm for me when everything else failed. hope it helps!!!

May 12, 2007 | Creative Labs ZEN SLEEK MP3 Player

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