Question about GE (PSS26MSRSS) Side by Side Refrigerator
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
I finally called GE about the non-working LED's and the temperature fluctuation. It's a known problem as many consumers have posted online. I called 800-386-1215 several times. What I found is I'd get different menu options nearly each time I called. The way I got to a 'helpful' human follows: Call above number; you will/may here a voice that states only 'for recalled appliances press 9' (may also have options for repair or parts) PRESS 0; next menu PRESS 5; you'll hear 'for less than 1 yr old press 1' and 'for more than 1 yr press 2'. In my case I pressed 2, then got a menu with 'for refrigerators PRESS 2'. Spoke to a woman who never denied that GE has a motherboard problem. She offered to provide a free motherboard but no labor. I asked (to be sure) if I would have to pay labor, she said yes or I could have $400 off a new crappy GE fridge. She said I would have to have a repairman come to diagnose the problem, then order the part and then come back to repair. I then said, 'You're telling me that I have to pay for TWO service calls to repair a known GE defect???? How much should I expect to pay for these TWO service calls???' She then asked me to hold, then came back on the line and told me that GE would pay the labor for the repair.
I also asked if GE was willing to do anything about the 25 cent door latch that cracked after 11 months (and is attached to the door gasket a $228.00 part) or the rusting wire freezer baskets and was told no. Hey, worth a try! The fact that they said no ensures that I will continue on my crusade to warn anyone who'll listen not to buy GE! Keep calling, after I got the right menu the wait was short the whole call was less than 15 minutes.
Posted on Sep 17, 2008
Defrost heater is open behind back wall. order new heater #wr55x10101 remove 4 screws 2 bottom, 2 top behind light shield, defrost freezer so ice is off of evap, replace heater with new one.
Posted on Nov 15, 2008
I have a GE refrigerator with the same problem of my food freezing in the refrigerator. I spoke to an appliance part person and they sold me a temperature sensor for 20 bucks. They said it would be located in the control panel, but I took the control panel off and can't find the sensor. I'm now looking on yahoo answers to find out where the sensor is located.
Posted on Mar 01, 2009
Your defrost system is at fault.
With this brand it is most likely the defrost thermostat and defrost heater located behind the back freezer panel.
Remove the shelves and bin,then remove the freezer panel. Defrost the ice manually.
Replace the thermostat and heater assembly.
Posted on Apr 27, 2010
Testimonial: "Excellent Diagnosis. Lower Defrost Heater Failed."
Tips for a great answer:
Feb 27, 2015 | GE Profile Spacemaker Stainless Steel...
Jun 17, 2011 | GE Profile 25.6 Cu. Ft. Side-by-Side...
Oct 17, 2010 | GE Refrigerators
Jul 09, 2009 | GE Profile 26.6 cu. ft. Side-by-Side...
Jun 06, 2017 | GE PSS25NGNBB Side by Side Refrigerator
Mar 01, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator
Jan 30, 2009 | GE Profile 26.6 cu. ft. Side-by-Side...
143 people viewed this question
Usually answered in minutes!