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I have the delonghi DEN500P and the unit runs but does not condense any moisture. Fan works.

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Hi,
Here is a tip that I wrote about that problem...

http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in

heatman101

Posted on May 04, 2010

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Posted on Jan 02, 2017

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It's basically an air conditioner so if the fan is running---the condenser not plugged up via rats nest---lint----the float switch working---if possible tip over switch working----the system maybe low on refrigerant

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Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

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heatman101

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there should be a pump somewhere near the pan, the pickup for the pump must go into the drain pan somewhere if you can find the pump, the nipple the hose attches to is close by please rate

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The unit just stopped extracting any moisture from the air. The fan runs and the compressor sounds like it turns on. I use the bucket to capture the moisture so do not have the pump on for the hose.


If the unit isnt extracting moisture in the air you have one of two problems a leak in the refrigeration system or the compressor is locked up. In my experience its probably a leak in the refrigeration system because they make the dehumidifiers very cheap and the coils are paper thin. Delonghi has a lot of issues with there dehumidifiers and any other appliance they make. Check to see if the compressor is running if it is then you have no freon in the system. You can access the compressor by the back panel and you will know if it is running. If it is a refrigeration leak buy a new unit it will be a whole lot cheaper and less stressful,.
If this helps please rate me.

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Runs but doesn't work (no water accumulates)


It sounds like what you hear working is the fan. The unit also has a compressor; if the compressor is bad or the freon is gone, the fan will run but the coils wont cool to remove moisture from the air.

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Does not extract moisture. Fan runs and air flows through.


the units low on refrigerant and needs a recharge,this happens a lot with these type of units

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This happened to me after the unit was turned on after being off all winter. I've had it just two years. After speaking with "support" I gather that it needs a new condenser, perhaps just because the freon may have escaped. It may be a sealed unit. Anyway, the math works out to simply discarding it and buying a new one. For me, this means not buying a DeLonghi. By the way, their service centers are strategically placed in remote areas to attract the fewest claims HD

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