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My Dyson dc28 animal vacuum stopped working. The On/Off switch blinks on and off, but the motor doesn't turn.

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  • Vacuums Master
  • 789 Answers

Hello, this is Ava with Think Crucial.

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Jul 23, 2017

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Posted on Jan 02, 2017

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SOURCE: dyson animal, have to hold ON switch for it to work

unplug the power. problem seems to be with the power switch being stuck down. below the power button there's a screw. take that out and you have to really pry the cover off, but there's a switch behind there that is stuck in the on position. flick it around a little and it will go back to normal. good luck!

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how do I get to the top belt spindle on a DC O7 animal (purple one) to be able to change the brush bar

Posted on Oct 04, 2009

VacuumRepair
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SOURCE: No power to Dyson Animal

Hi There,

I'm almost 100% positive that the cord on your Dyson DC07 Animal has shorted out and needs to be replaced. Usually what causes this spark, and cord failure is when the cord is pulled out of the wall to hard. I have to admit that I'm guilty of doing this same thing. If I'm on the other side of the room from the plug, and I need to change plugs, I have been known to try and swing the cord out of the plug, and I have myself burned through a cord or two. The spark is usually caused when the wires inside of the plug touch each other, or short circuit.

No worries, this is not an expensive, or difficult repair to do. Here's what you'll need in order to complete this repair:

- T15 Torx Bit Screw Driver
- Dyson DC07 Power Cord For All DC07 Models, Part 905449.
- A 2mm or Smaller Flat Head Screwdriver (width of the tip)
- Needle Nose Pliers
- Patience (haha)

IMPORTANT: MAKE SURE YOUR VACUUM IS UNPLUGGED BEFORE DOING ANYTHING ELSE!

Step 1. First thing you'll want to do is to unwrap the cord from the machine, and remove the handle from the upright part, then slide the hose all the way down the wand, and remove the hose from the handle assembly completely and set it aside. Also remove the dust bin assembly completely from the machine as well.


86bdf5c.jpg

Step 2. Once you've remove the handle from the machine I find it easier to work on if you lay the vacuum on it's back, with the switch button facing upwards. Now remove the T15 Torx bit screw that is directly below the switch actuator. I have circled the location of this screw in the picture below:


080ce87.jpg

Step 3: After you have taken off the screw, you're doing to need to remove the switch box housing from the vacuum that the screw was securing. Simply use your flat head screw driver, and pry the two small arms upwards. Be careful when prying, the plastic components on Dyson vacuums are really cheap quality plastic, and I can't tell you how many times I have seen these plastic parts break. Here's a picture of the location of where you should pry the switching off:


357199b.jpg
Here's what the vacuum should look like after the switch housing has been removed:


eb76162.jpg

Step 4. Use your needle nose plyers to remove the terminals from both of the switch poles. Also be careful when removing these terminals, don't force it or it will break the pole right off of the switch, and you'll then have to replace the switch along with the cord. Also you'll need to remove the two white wires that are connected together apart, also using your needle nose plyers.


0ebca47.jpg

Step 5. After you've removed the two terminals connected to the switch, as well as the two white wires that were connected, follow the electrical cord up until the point that it enters the vacuum cleaner to the rubber cord protector. Lift straight up on this cord protecter to remove it from the vacuum.


90104f6.jpg

Step 6. You'll have to now slide the cord out through the cord protector so that you may install the protector on your new cord. Unfortunately as you'll see, your new cord does not come with the plastic terminal protectors that are on the end of the wires, so you'll need to take off these plastic ends on both the black, and the white wires that come from the cord. The other wire that you see in there that has a white wire with no plastic cover, and a black wire that does have the plastic terminal. There's no need to remove the plastic terminal from the wire that runs down into your motor, just leave these alone. If you look closely at these plastic terminal covers, you'll see that one side of them have two little ridges on the inside, also that the bottom is flat, and the top rises upwards on one end. To remove these plastic parts, use your 2mm flat head screwdriver and insert it through the top part that has the two ridges on the indside. While your screw driver is in as far as it will go, lift upwards away from the wire while pulling out the wire at the same time. Repeat this on the other wire as well.


5d505de.jpg
his is how the wires look like without the terminals:


d0ba44f.jpg
Step 7. After remove the plastic terminal covers from the wires, pull the cord through the rubber cord protector and remove your old cord. Open your new cord, and now you'll have to feed the two wires through the cord protector. Simply push the cord through the ribbed end of the cord protector. You normally can push the cord hard enough so that the ends of the wires will come out the other end fairly easy. If the wires don't come out, use your needle nose plyers to pull the metal ends of the wires through the rubber cord protector.

Step 8. Reconnect the wires to the switch, as well as connecting the two white wires together. Here's how the wiring should look like when done properly:

2a63631.jpg
Step 9. After reconnecting the wires to the switch, and to the other white wire, you'll need to put the switch back in place, along with the cords, and the cord proector. You can see little channels that the cords actually sit in to keep them from pulling out. Place both the wire on the bottom that goes to the motor, as well as the electrical cord into these channels. The two white wires that are connected together go to the left of the switch. Here's how it should look like when you're finished:


df00511.jpg

Simply put the switch housing cover back over the switch and cords, and screw the Torx bit back in, and then test the vacuum to make sure that the cord works.

I hope that this repair was helpful to you with fixing the cord on your Dyson DC07. If you have any questions about this repair, or need further help on replacing the cord, please use the Clarification Request, or leave a comment on this repair and I'll be more then happy to help you further. If this was helpful to you, please be sure to rate the review helpful by clicking the thumbs up icons in the top right hand corner. Again, if you ever need any supplies for your Dyson, we do carry most parts and accessories on our site under our Dyson Parts Section .

Thank you,

Chris J.
GoVacuum.com

Posted on Apr 15, 2010

  • 20 Answers

SOURCE: DC17 Animal Bagless Upright Cyclonic Vacuum: dyson animal wont turn off...

dyson has switch problems, needs new switch.

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The HEPA filter is not a cleanable item. The pre-motor filter is the washable one.

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You can download the manual here: http://www.retrevo.com/support/Dyson-DC28-Animal-Vacuums-manual/id/23599ci662/t/2/

Here is the link to the Dyson DC28 support page: http://www.dyson.com/support/dc28/dc28-animal

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Hi Sara, it's Jack at Dyson.

If your DC28 shut itself off while you were using it, it sounds like it may have overheated. Like most Dyson vacuums, it includes a safety device which shuts the vacuum down for protection if it begins to overheat. This could be due to a blockage, or because the filters are overdue for a wash.

DC28 has two filters, which should be washed at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 hours for them to dry completely before replacing them:

To check for any blockages, please follow the steps shown in our online Support guide:http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28

I'm confident this will help, but if you would like some further advice from our experts after giving this a try, please call us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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Hi there, it's Jack at Dyson.

I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.

You may find a blockage is jamming the valve - you can check for this using our online Support guide:

http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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I have the new DC28 with no belts, etc. When I vacuum using the medium pile, then switch to bare floor, the roller brush will not reingage when I swith back to medium pile. What do I do?


Hi there,

Sorry to hear you're having difficulties with your DC28. It's a good idea to check nothing is blocking the cleaner head or obstructing the brushbar - the easiest way to do this is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=1241&product=DC28-ANIMAL


If you've followed these steps, but are still concerned that the cleaner doesn't seem to be working as it should, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

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Hi there,

Per our answer to your other question, please get in touch with us directly - you can call free on 1866MYDYSON, or email us at askdysonUS@dyson.com.

Kind regards,

Jack
Dyson Customer Service

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