Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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When I plug my 500 GB "my passport" unit into the usb port, windows shuts down and the blue screen appears saying a problem has been detected.

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  1. As always when oddities occur, run an anti-virus program scan and spy-ware scan.
  2. Make sure there is an available drive letter between D and H, if you have a multi-card reader, multiple CD drives, etc. then you may be pushing the drive too far down the alphabet to initialize.
  3. See if the drive will mount in safe mode, if it can then something is killing the device...run "msconfig" and use it to remove any TSR programs and services which you don't absolutely need in the system until the device can be initialized.
  4. If you have the option between a regular USB port and a USB 2.0 port, remember to setup the drive in the USB 2.0 port.

Posted on May 03, 2010

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1 Answer

Hi, It was working fine with windows xp and a dvd drive, suddenly its not getting detected in either ports, but the blue light is on this is Transcend 500GB storejet



Try to refresh the USB ports.

1. Right-click My Computer icon on the desktop, and then select Properties.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Click the plus (+) sign to the left of Universal Serial Bus controllers.
5. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
6. Click OK to confirm the removal of the device.

Please note, repeat Steps 5 and 6 until all the devices under Universal Serial Bus Controller are removed.

7. Shut down the computer.

CAUTION: Ensure that the Shut Down option is selected, instead of the Restart option.

8. Wait for 5 seconds and then restart the computer. When the computer restarts, a "Windows has detected new or added hardware" message window will open.

The above steps will refresh the USB ports.

Now connect the USB devices like mouse, video camera, your external usb hard disk...usb hubs...whatever you like and the drivers should install automatically.

Tip: It is always recommended to connect the main usb devices at the rear end usb port, as they require more power to initiate.

Apr 12, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

I've downloaded documents & pictures on my passport yesterday. Everything seemed to work OK. I did however, have to plug it into the USB port twice to get a connection. I'm quite sure the downloads...


Sometimes, portable drives need more power than a USB port provides. If this is a laptop, be sure it is plugged in to power and not running off battery. Also, if you have TWO usb plugs on the end of the wire, plug them BOTH in. This provides the extra power needed.

Mar 19, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

My Transcend 500GB is not working on my Dell Inspiron 1464 Windows 7 Home Basic But other USB devices like pendrive etc works fine. Also My Transcend 500 GB works fine on other machine has Windows 7...


The chances are that the portable drive is drawing more current fom the USB port then the port can supply. The current limitations on the USB ports are controlled electronically and if anything is connectedthat attempts to draw more power then the port can safely supply, the port is shut down.
You may have to use a USB power injector which you plug into the laptop and then plug the drive into that.

Mar 08, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

My passport 500gb external just stopped working. It froze up so I removed it and plugged it back in. When I plugged it back into my computer it starts spinning but then makes a click sound and stops.


The clicking sound is caused by the spindle inside the hardrive, because it was not removed properly. Just connect you external hardrive to your computer, if it makes the clicking sound again dont remove it yet, just restart your computer properly. In that way all the devices connected to the computer will be refreshed and properly shut down. If it is not detected still, unplug the haardrive then try another USB port. Recommended ports are at the back of the CPU if your using a desktop. These USB ports have higher voltage output that can power up all external hardrives properly.

Jan 13, 2011 | Western Digital My Passport Essential...

1 Answer

Windows xp crashes when WD "My Passport" is installed. windows xp crashes "Blue screen" just a few seconds after plugging this in. I've checked that I have all recent updates from microsoft. Looked...


replace all the leads that attach to your hard drive including electrical extensions + IDE,SATA and the ones that attach from your motherboard to hard drive
hope this helps

Sep 19, 2010 | Western Digital My Passport Essential...

1 Answer

Windows xp crashes when western digital hard drive is plugged in


i wish i knew the answer, i am having the same problem. i have switched ALL of my toshiba computer power settings to no stand-by, no hibernation, no automatic shut down (as this was suggested) and windows xp still turns into a blank screen just a few seconds after plugging this in. hard drive too strong for my 3.5 year old computer? not sure, but this is beyond ridiculous.

Jun 15, 2010 | Western Digital My Passport Essential...

2 Answers

Not detected in xp


hi

go to WD site and get drivers for XP downlod and run that then try hopw fully it will work

May 25, 2010 | Western Digital My Passport Essential...

1 Answer

500 gb passport beeps and wont recognize


This may be due to a lack of power. Unfortunately, the drive does rely on power from the laptop/PC. If you're using it with a laptop, try it on a desktop PC and plug it into a port at the back (the front USB ports are hubs and generate less power). Make sure you're using the original short USB cable (hopefully) supplied with the product.

When you initially connect it and you hold it in your hand, you may fell the drive spin up and then spin down, which is also a sign of insufficient power.

I have heard of this problem with the passport drives and this mostly solves it. If it does and you do need it for a laptop, then you would need a USB Y cable (2 type A to 1 mini 5). This provides power from 2 USB ports...

Hope this helps!

Jan 27, 2010 | Computers & Internet

1 Answer

Western digital 500 GB my passport Essential does


did you try plugging into the onboard usb ports that is behind the system and not in the front. The USB ports might not provide the necessary power. Try plugging into some other system if it works then buy a seperately powered USB hub and use it it should workout

Dec 03, 2009 | Computers & Internet

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