When I have it pluged into the computer the computer is not showing that it's there. When I push the reset it will show the battery charging for a few seconds then it shows gogear then cut off completely
I found a way to trick your computer into recognizing the player. 1st you must press the reset button, then I was able to turn on my player and the home screen comes on, next you insert the USB connector into the player first and get ready to insert the USB end into your computer, the moment you press the USB into your computer the player will giv you 5 seconds to press the middle/play button, from there my computer has recognized the player ever since =)
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It shows there is some problem with the inbuilt device firmware.The only solution is to do a reset on your device.Please follow the instructions below to reset your Philips SA1MXX02W/97.
1.Insert a pen tip or other object into the reset hole located at the bottom of the GoGear Mix. Hold until the player shuts down.
If the reset option is unsuccessful, follow the steps below to recover the GoGear Mix with the Philips Device Manager:
1.On your computer, select Start >Programs > Philips Digital Audio Player > GoGear Mix Device Manager > Philips Device Manager to launch the Philips Device Manager. 2.Turn off the GoGear Mix before you continue. 3.Press and hold the volume button + while you connect the GoGear Mix to your computer. 4.Keep holding the key until the Philips Device Manager acknowledges the GoGear Mix and enters the recovery mode. 5.On the computer, click the Repair button and follow the instructions of the Philips Device Manager to complete the recovery process. 6.When the recovery is completed, disconnect the GoGear Mix from your computer. 7.Restart the GoGear Mix.
Hope you are satisfied with my solution.Thanks for choosing Fixya.
Connect the player to power and pc. Reset the player by holding the off-switch and the
volume-+ (plus) switch., and as soon as the player shuts off, press
hold the volume- - (minus) switch. The philips device manager should come up now and recommend a repair, let it do so.
Unfortunately the GoGear HDD series is totally incompatible with Windows Vista and Windows Media Player 11. It will work for a while, and then behave exactly as you described. Solution: You will need to uninstall your GoGear software, rollback to Windows Media Player 10, reinstall the GoGear software, update the firmware on your player, and even then the damage may already be done (IMO, it is more trouble than this player is worth). You can read about the warnings on Philips website.
Make sure the hold/lock switch is not engaged - see manual for details. Probably needs to be replaced - that is a sure sign of a hardware issue, and it is not something that can just be repaired. but, just to be safe, try this: Triple Reset for Philips’ GoGear:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.