Question about GE GSS20IEP Side by Side Refrigerator

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Compressor running, Fans are NOT

Eight year old GE side-by-side, Model # GSS25TSR. I replaced the mother board, but no change. Compressor runs and cools, but neither the compressor fan nor the evaporator run. I'm running out of time before my food spoils. Please help.

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  • leedeering May 03, 2010

    Thanks, Jack, but I checked the list of covered models, and mine is not among them. I just checked the compressor tank and it is very hot, so I unplugged the refrigerator. I was hoping to keep it as cold as possible, but now I don't know what I'll do. Can you tell me where the relays are located on this model so I can check them? I would appreciate it.


  • leedeering May 03, 2010

    Ok. I found the relay and removed it. Do you think replacing this relay is a promising solution? I'll have to drive the the appliance parts store, about twenty miles away, and if there are other, more likely possibilities, I would really appreciate hearing about them before I go. Any suggestions?



  • leedeering May 03, 2010

    Thank you. I will give it a try.


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GE posted a free repair and replacement program on the motherboard and control board due to a known issue, you don't have to replace it yourself. that means you may also be able to get other issues addressed for free at that time if the symptoms are similar.

If you want to try and fix it yourself, check the power on the compressor - I know it cools but that doesn't mean it's working right, then check the Overload and/or relays as well. Maybe current isn't being regulated correctly, this could even be an underlying cause of the high incidence of board failure.

Posted on May 03, 2010

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    Should be a small black box with two copper contacts (tabs that look like you would see on an electrical plug) located near the compressor.

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    NA NA May 03, 2010

    There is a big difference in Relay prices, they range from $4.99 to about $30. honestly, not sure which one that particular model uses, but may be cheaper and easier to replace than to test.

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    NA NA May 03, 2010

    I can't think of anything else. If the relay is bad the compressor could run hot. It doesn't explain the issues with the fan and evaporator directly, but when things screw with power everything else can behave erratically. You know the board is good, the compressor seems to work, so it is the most likely, easiest, and cheapest part to replace and equally easy to take back if it doesn't help.


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