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is there paper behind the draws/ remove it. Remove the paper from the left side of the paper draw IT IS NOT A STORAGE AREA its for 11x17 paper. If not then bad tray lift motor or worse case control board$$$$$$$$$$$$$$$$$
That indicates the copier does not under stand the paper size in those draws so check the guide that hold the paper. ensure they are snug up against the paper also check that there is no paper stuck behind those draw preventing the sensors from reading the correct paper size.
The 2nd Tray Lift motor. Remove draw #2 and check to make sure no paper behind the draw. Secondly REMOVE THE ETRA PAPER IN THE DRAW THE EXTRA SPACE IS NOT FOR SPARE PAPER, it for if you are going to put 11x17 paper in the draw. If these don't work you mite have a burned out 2 tray lift motor. When you close the draw that metal plate at the bottom of the draws goes up
Electrical disconnect Draws #2 draw #3 draw #4 and Draw #5 all connections for each of those draws is in the rear middle cover. Also remove the job tray that the device where the paper comes out for faxes print etc. leave only draw one connected power off the machine turn back on after ten seconds. if the code is gone have a bad draw (s) if it comes back replace the main board if you can find one. The Di251 is legacy machine Minolta is now Konicaminolta. If the code did not come back your going to start connecting each draw back one at a time. Fig out which one(s) is causing the problem
follw the given step and check- 1-Before printing your document, be sure the page size is set to legal paper. Go to "File> Page Setup" and then click on the "Paper Size" tab. Select "Legal" from the drop-down menu.
2-Go to the printer and take out the paper tray. Remove the letter size paper.
3-Insert about one half of the package of legal size paper into the tray, depending on the depth of your tray. Larger printers can accept an entire package, while smaller ones cannot.
4-Make sure that the paper goes underneath the metal clips located at both the front and back of the tray.
5-For printers that don't have a tray, you'll have to manually feed the legal size paper. Locate the paper feed either on the front or rear of the printer.
6-Put a few sheets of legal size paper into the paper feed. The paper should be placed as close to the rubber spindles as possible. These spindles will draw the paper into the machine and feed it through the printer.
Take paper draw out of the machine you mite have paper behind the draw preventing sensor monitoring that draw from working properly. Mite get some can air an get any paper dust off the sensor for that draw. Is paper properly installed and are the paper guides securing the paper properly installed? Don't be storing additional paper in the draws. Is paper in the draw matching what is on the operators panel.
Your lift motor, for second paper tray draw, or third draw, are you storing extra paper in the second or third draw, beside the paper properly placed in the draw. Is there paper behind the draw? Do not store extra paper in a paper draw. Just because the draw has space not setup for 11x17 paper and is being used for 81/2x11 dont store extra paper. If this is a large capacity tray for over 500 sheets paper can only be set up for 81/2x11 protrait not landscape.