Question about Microsoft Xbox 360 Console

3 Answers

I'm experiencing the ol' "Open Tray" syndrome. I've tried three new disks, I've sprayed compressed air into the unit hoping to remove some errant dust, I've disconnected and re-connected the power source... no joy. Any suggestions prior to whipping out the Magnum loaded with hollow points?

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  • nomorebikes May 03, 2010

    Sorry Gbooze, but short of swapping out hard drives (no spares lying about) I tried the other suggestions long ago. I appreciate your interest in trying to assist. Have a good week!

  • nomorebikes May 03, 2010

    I'm experiencing the ol' "Open Tray" syndrome. I've tried three new disks, I've sprayed compressed air into the unit hoping to remove some errant dust, I've disconnected and re-connected all cables, I've used small tools to access the laser reader through the open tray bay and attempted to clean it. The hard drive has been removed and reinstalled. No actions as of this writing have proved fruitful.

  • nomorebikes May 03, 2010

    Hi,i think you should try this solution;


    The inner ring on the dvd contains a decoding boot record just
    below where it says xbox in hologram on the dvd. Clean this inner circle
    below the xbox hologram so it will match up with the tag calculation
    and start up the .xbe file.



    I am sure this will definitely fix the problem

    As I mentioned, I've tried three (now SIX) new disks and none of them are accepted. With all due respect, I don't think it's a dirty hologram.... six times.

    Thanks again for your input!


  • nomorebikes May 03, 2010

    This is the third time now I've been required to "Describe my Microsoft problem". It hasn't changed. I simply have not received reasonable or effective "fixes" for my problem! Here it is one more time....

    When I try to load a game, any game, into the drive, I get a response on the screen to "Open the Tray". Multiple openings and closings don't fix it. Pulling power/data cables and reattaching doesn't work. I've attempted to clean the laser reader, but this has proven unsuccessful. I've sprayed compressed air throughout the device... again without success. The first "Expert" suggested pulling all the cables and cleaning the holograms on my games - though entirely simplistic, they were some of my original attempts. The second "Expert" is suggesting I open the system up, voiding any remaining warranty. Please tell me there are actually people there who are familiar with warranty's and such AND who can offer a real, viable solution to this vexing dilemma. I would be ever so grateful!!!

  • nomorebikes May 03, 2010

    When I try to load a game, any game, into the drive, I get a response on the screen to "Open the Tray". Multiple openings and closings don't fix it. Pulling power/data cables and reattaching doesn't work. I've attempted to clean the laser reader, but this has proven unsuccessful. I've sprayed compressed air throughout the device... again without success. The first "Expert" suggested pulling all the cables and cleaning the holograms on my games - though entirely simplistic, they were some of my original attempts. The second "Expert" is suggesting I open the system up, voiding any remaining warranty. Please tell me there are actually people there who are familiar with warranty's and such AND who can offer a real, viable solution to this vexing dilemma. I would be ever so grateful!!!

×

3 Answers

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  • Master
  • 1,284 Answers

Hi, i have read quite a few problems floating around in the Xbox 360 section where lot of Xbox 360 users encounter Open Tray Error here are some common troubleshooting steps you can try to solve this issue:

First some basic steps to troubleshooting

1) Restart your console.
2) Check for loose cables.
3) Pull out all the cables, and get them back in.
4) Take out the hard-drive, and put it back in. Repeat this 4 times.

Try to use several similar Xbox 360-compatible discs in the console to determine whether the disc that you are using is causing the problem. To test whether the problem is caused by a specific disc, use a disc of the same type, such as a game disc, DVD movie, or music CD. If the problem does not occur when you use other discs, that specific disc might be the cause of the problem.

If you suspect that the Xbox 360 device could be causing the problem you can follow these steps

1. If you have access to another Xbox 360 console, try to play the disc on the other console. Or, if the disc is a CD or a DVD, try to play the disc on another device, such as a CD player, a DVD player, or a computer that is equipped to play CDs or DVDs.

2. If you have an Xbox 360 Hard Drive (HDD) or Memory Unit (MU) attached to the console, turn off the console, and remove the HDD and any attached MU. Then, turn on your console, and try the disc again. If this seems to resolve the problem, turn off your console, reattach the HDD and MU, and then delete any saved games for the game that is causing problems.

If this does not resolve the problem but removing the hard disk does, clear the hard disk drive cache

To clear the cache, follow these steps:

1. Move to the System Settings section of the Xbox 360 dashboard.
2. Select Memory.

Highlight a storage device.Do not press the A button, Press the Y button to view the Device Options screen, Select Clear System Cache, and then select Yes to clear the cache.

I presume you do not have a hacked version of Xbox 360 because this problem is prevalent with Xbox 360 dvd drives which are hacked.

if the above steps do not resolve your issue, please send your Xbox 360 to Repairs, call up MS support and check for the charges of Repairs in case your Xbox is not covered under warranty.

Take care

Posted on May 03, 2010

  • Shehu Pro
    Shehu Pro May 03, 2010

    Hi, this is a video clip on how to fix it..

    http://www.youtube.com/watch?v=OvLnU-pNy...

    Take care


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  • Master
  • 3,278 Answers

Hello.

Your responses indicate swapping the "hard drive". You may mean the CD drive, for that's where the problem lies.

If you haven't replaced the CD drive, you may need to. But, there may be a workaround, so give this a try:

Power off the system.
Disassemble the console.
Disassemble the CD drive
Take the covers off
Plug in the drive and put in a disk, so the top of CD drive is open.
Turn on console and while it's reading, spin the disk by hand until it moves on its own.
Wait several seconds to be certain it doesn't stop
Turn the console off with the controller and re-assemble.

Hope this helps.

Posted on May 03, 2010

  • NinaE May 03, 2010

    Let me try a second time ...

    Hello.

    Your responses indicate swapping the "hard drive". You
    may mean the CD drive, for that's
    where the problem lies.

    If you haven't replaced the CD
    drive, you may need to. But, there may be a workaround, so give this a
    try:

    Power off the system.
    Disassemble the console.
    Disassemble the CD
    drive
    Take the covers off
    Plug in
    the drive and put in a disk, so the top of CD drive is open.
    Turn on
    console and while it's reading,
    spin the disk by hand until it moves on its own.
    Wait several seconds
    to be certain it doesn't stop
    Turn the console off with the
    controller and re-assemble.

    Hope this helps

  • NinaE May 03, 2010

    Ah, well since it's under warranty, then I'd recommend that you return the system for service or replacement. Contact Microsoft support.

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  • Master
  • 713 Answers

Hi,please follow the solution provided below carefully to help you fix your open tray problem;
STEP 1 The first thing that you want to do is restart your console. If you can't restart, simply unplug your console, and plug it back in.
STEP 2 The next thing you want to do is check all the cables on the back of your Xbox. If you have to, pull out each one, and put them back in place.
STEP 3 The next step you'll want to try is by removing the hard drive, and putting it back in. If you have another one laying around, try placing that one instead to see if that works.
STEP 4 If you've been trying the open disk error with the same game, try putting in a newer game. It may be the game's problem.
STEP 5 The last thing that you want to try BUT keep in mind that it's going to void your warranty, so do it at your own risk! You'll want to open up your Xbox, clean out the dust on the inside, and clean the DVD lenses with a Q TIP, or a cotton bud.


Thanks and take care

Posted on May 03, 2010

  • Oyelade Gbenga May 03, 2010

    Hi,i think you should try this solution;


    The inner ring on the dvd contains a decoding boot record just below where it says xbox in hologram on the dvd. Clean this inner circle below the xbox hologram so it will match up with the tag calculation and start up the .xbe file.


    I am sure this will definitely fix the problem

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