Question about HP OfficeJet K80 All-In-One InkJet Printer

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When faxing, what is Error 387? Can fax other places, why not this place?

I go through the faxing routine, calls the number, actually does connect or so it seems with that certain noise, then goes dead for about 1/2 a minute and spits out an Error 387, communication error. The only location/local phone number that does this and I've checked and rechecked the telephone fax number. Help!

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  • Anonymous Mar 30, 2008

    I srart to send fax you can hear it ring on my fax but then it stops and prints out a report that saids ON ANSWER this happens on matter who I try to fax to

  • Anonymous Mar 24, 2014

    fax not going through to specific numbers

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Specifically, error code 387 on that machine is : Try to send the fax at a different time when telephone line conditions have improved. There is nothing wrong with your machine that I can tell from your description. It sounds like it is trying to handshake, fax term for connect, but does not complete. I had the same thing happen to me yesterday with some very important papers. I even called the person at the other end and they said they had been receiving faxes ok. Took me 4 tries but finally went through. It's just the phone lines. Keep trying. It can take several tries. If this helped please rate a big 4 fix ya. If you can't get through no matter how many times you try just post a comment and I'll be happy to come back and help you out.

Posted on Mar 26, 2008

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I have a problem where i try to do a fax the phone line ring but it said no answer. but i went somewhere else and fax it , it went through. can you tell me what seem to be the problem?

Posted on Feb 22, 2010

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Same problem. I have tried a number of times will try again tonight. I do have on and off again problems with my phone line. Would this fax problem be resolved if I switched phone carriers??

Posted on Nov 12, 2009

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1 Answer

Error 386


Hi Error 344,

Is telling you the remote end has hung up the call which means it may not be a fax number (you called a voice line number for example, you can confirm if it as fax by just calling the number on your phone if you hear the whistles of a fax then that's not the cause).

I'm not familiar with the HP model but if it is "Super Group 3" (you can tell this if the transmission speed is capable of above 14.4kbps) and you're trying to call an older fax the remote machine may not be able to recognise the "Calling tone" your machine is sending and so it hangs up. You can try to remedy this by temporarily disabling Error Correction Mode (ECM) in your machines fax set up menu this will disable the Super Group 3 capabilities of the fax and maximum transmission speed will be reduced to the older Group 3 machine. HP website recommends the following:
Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355 Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jan 23, 2014 | HP Officejet 6600 e-All-in-One -...

1 Answer

Error code 388


Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Sep 09, 2013 | HP FAX 1250 Fax Machine (Black)

1 Answer

An error 388


Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Oct 07, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

Fax Error 388


Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Oct 07, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

When I try to fax a document to another fax Machine ( either via feeder or through software), I am always getting an error message " A communication error occured..." (Error 387)


Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Dec 01, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I keep getting error message 387 when I send a fax to a particular number. This is the only number I have a problem with. Thanks


The problem is not in your printer.The problem is in the phone cord at this particular number.Call the particular number and tell them to check if their phone line has any noise wich could make the error!Also they can try to change the phone cord and try again to send them a fax.
Try running the Fax Test from Printer Setup Menu.. Press Setup and under Tools - you will find Run Fax Test - Check which of all parameters it did not pass.

Nov 22, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Keep gettomg error message 388


Hi There,

HP Support provides definitions and solutions for it's printers.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=buu02549#Error386

At this site you can simply scroll down and click on the blue underlined link "388" which states,

"There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time."

"Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve."

Since you didn't state that you were having a problem sending faxes, I fear this is limit to which I can assist you. That being the case, please reserve negative feedback for HP if the solution isn't sufficient.

If the error persistes and you are not attempting to send a fax unsuccessfully, it would indicate a false error report and that your registry in your operating is a bit out of order where the printer is concerned and the best "final" solution would be to uninstall the printer from the Control Panel COMPLETELY, then hold down the WIndows logo key and press the R key. A Run window will appear. Type in %temp% and hit ENTER. Your Temp File folder's contents will appear. Left click one in that window and then hold down the CTRL key and hit the A key. All files will be selected. Hit the Delete key. Remove every file that Windows will allow and then close the window, Disconnect the printer from your computer. Then go here:

http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_query=Officejet+6210

Select the correct version of your 6210 (there are 3). At the next page Download the Full Version software by saving it to your Desktop. Then double-click the software installation file and follow the prompts. Do not connect your printer until the software prompts you to do so.

Ciao for Now


Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Sep 07, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Hp photosmart c309a I get error 387 after my first send fax. what shall i do?


there are 3 possible reasons you are getting this error.

First :It could be a bad phone cord connected. try with another phone cord.
Second : the phone cord you are using is 4 wire conductor ( HP printers use 2 wire conductor ) and
3rd : It could be faulty line ( There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.)

Solution : Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Try running the Fax Test from Printer Setup Menu.. Press Setup and under Tools - you will find Run Fax Test - Check which all parameters it did not pass.

Jul 01, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

May 21, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP Officejet 4315


HP Support Web page
<http://tinyurl.com/lbwcwd>


Error Code:
386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Apr 14, 2009 | HP OfficeJet 4315 All-In-One InkJet...

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