Question about HP OfficeJet K80 All-In-One InkJet Printer

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When faxing, what is Error 387? Can fax other places, why not this place?

I go through the faxing routine, calls the number, actually does connect or so it seems with that certain noise, then goes dead for about 1/2 a minute and spits out an Error 387, communication error. The only location/local phone number that does this and I've checked and rechecked the telephone fax number. Help!

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  • Anonymous Mar 30, 2008

    I srart to send fax you can hear it ring on my fax but then it stops and prints out a report that saids ON ANSWER this happens on matter who I try to fax to

  • Anonymous Mar 24, 2014

    fax not going through to specific numbers

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Specifically, error code 387 on that machine is : Try to send the fax at a different time when telephone line conditions have improved. There is nothing wrong with your machine that I can tell from your description. It sounds like it is trying to handshake, fax term for connect, but does not complete. I had the same thing happen to me yesterday with some very important papers. I even called the person at the other end and they said they had been receiving faxes ok. Took me 4 tries but finally went through. It's just the phone lines. Keep trying. It can take several tries. If this helped please rate a big 4 fix ya. If you can't get through no matter how many times you try just post a comment and I'll be happy to come back and help you out.

Posted on Mar 26, 2008

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I have a problem where i try to do a fax the phone line ring but it said no answer. but i went somewhere else and fax it , it went through. can you tell me what seem to be the problem?

Posted on Feb 22, 2010

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Same problem. I have tried a number of times will try again tonight. I do have on and off again problems with my phone line. Would this fax problem be resolved if I switched phone carriers??

Posted on Nov 12, 2009

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