Question about HP LaserJet 3380 All-In-One Printer

1 Answer

Scanner error My printer is saying scanner error - turn power off/on which I have done over and over. I am unable to print, copy or fax.

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  • peonybl Apr 04, 2008

    My printer has similar problem. Also the copy or scan does not work when document is loaded in the flatbed scanner. Only if I put the document on ADF, copy or scan works. What is the problem? Thank you.

  • Anonymous May 21, 2008

    Dear sir;



    As I mentioned in the above subject, my printer laser jet 3380 is no problem in printing from windows. But when I need to copy and fax I got a problem with message of "Scanner Error Power on Power off ".



    So I need your assistance through the following email address.

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Usually this means that the scanner electronics has failed. If you can print from the control panel try printing out a configuration page and let us know what the error codes are.

Posted on May 28, 2008

  • countlaserje Aug 04, 2011

    i have the similar problem
    here's the error report

    ASIC fault
    view:phx.rom6.8
    Built:0209_10:10:24:14
    fault addr:0x8019f00c

    Current Task : PCLXL
    0x41e03004
    0x00084bac
    0x0016d39c
    0x00169038
    0x0058307a
    0x005763d6
    0x005376a6
    0x00

    ASSERT FAILED
    View:phx.rom6.8
    Built:0209_10:24:14
    File: fax_nvram_config.c Line:52

    Current Task: NVRAM_MGR
    0x002f2f16
    0x002ea28c
    0x00006726

    anyone can help with tutorial fix it.

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