Our Documax A3300 printer seems to print all characters in one place- this happens frequently and ruins many expensive invoices.
I have cleaned the support arms for the printer head with alcohol and blown out with canned air-
But the 2 printers we have are constantly jamming and printing in one place.
Any suggestions or fixes?
If the print out appears to have random black rectangles - the cause is the print head jamming due to a lack of lubrication.
Yes - I know there is a label that says - DO NOT OIL - THIS UNIT PERMANENTLY LUBRICATED - OILING VOIDS WARRANTY - ignore it, or if your printer is under warranty, get it serviced under warranty.
1) Unload the paper.
2) Switch the printer off, open the lid & remove the ribbon.
3) Remove the two screws that hold the front cover and remove it - the control panel cables are long enough to allow it to be moved to the right and rested.
4) Find the two carriage guide rails - usually shiny rods that run from left to right - and support the print head carriage.
5) Wipe the dirt and old lubricant off of the guide rails and add a few drops of light oil - gun oil, sewing machine oil or similar - slide the print head carriage left/right a few times to spread the oil, wipe clean and re-oil
6) Reassemble the printer.
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: Documax A3300 printer prints in one place
After years of heavy use the rubber rollers which transport the paper
through the printer can get a shine to them and tend to loose their
grip. This causes misfeeds and blockages.
Using a damp cloth
and something like Jif (slightly abrasive kitchen/bathroom cleaner) rub
the rollers whilst rotating them by hand. With a clean damp cloth
remove any cleaner and you should see the rubber has lost it's sheen.
rollers can be hard to get at but a little patience pays off. I've
reclaimed dozens of printers due to be scrapped in this way.
can also try turning the printer upside down and softly tapping it. You
could be surprised at what drops out. My best to date was pieces of an
illegal plant substance and a rare Chinese coin. (Yes it was returned
to the owner :-)
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
See if it still happens using a fresh label roll. From the Dymo 450 User Guide the common causes of poor print quality issues.
Poor print quality is most frequently caused by one of the following:
• An old roll of labels
• Labels made by a manufacturer other than DYMO
• Labels where the thermal coating has been compromised
• A dirty print head
First, make sure you are using DYMO-branded labels. Do not use third-party labels because the thermal coating on other labels has a different sensitivity than DYMO-branded labels. Also, the perforated holes between the labels made by other manufacturers are frequently not detectable by LabelWriter printers.
If the print quality becomes faint, small dots of white appear scattered through the printed characters, or light and dark patches of printing appear, you are probably using a faulty roll of labels. Try using a different roll from a fresh box. If the second roll prints correctly, the problem is with the first roll of labels.
Another possibility is that the LabelWriter print head needs cleaning. Every LabelWriter printer comes with a cleaning card. See "Caring for Your Printer" on page 17 for information about the
LabelWriter cleaning card.
well thats because the driver is missing or isnt compitable with windows 7,, to verify this right click on computer, click properties and then device manager,, you will notice that there are a few (at least 1) device with a yellow highlight Or unknown Device ,, that means that the driver isnt installed or isnt compatible with windows 7, Now There is a chance it can be fixed and this involves using the windows up date software..
Click Start, then windows Updates, Check for updates and Install All UPDATES INCLUDING Optional Ones.. The drivers are found in the Optional Updates..
Of you can contact the manufacturer of the Matrix Printer and Inquire If They Have A windows 7 or windows Vista Driver (Windows Vista Drivers Do Work in win 7 "Most Of The Time") and you can get it from them,,
It sounds like data is being received by the printer from an outside source.
Try disconnecting the printer from the computer system so it is a free standing printer. Power the printer ON and put in ONLINE if you do not get strange characters printing the print job is definitely from the computer system some place.
If you do not get the print jobs printing when the printer is disconnected from the computer system, it could be that the print jobs are being sent from the wrong driver or print queue on the system, you may need to try to identify who is sending the rogue print jobs.
It might be a print driver problem. I think there several different drivers. Go to Ricoh-usa.com and download all the drivers for the operating system you are using and try them. If there is a rpcs driver that might be your best bet.
The probability is that the new print server is either configured for a longer "page" than the cross match card.
There are different ways to fix this and it really depends on the application used to print the cards.
My first suggestion would be to fix the print server - followed by setting the page size in the application and finally configuring the form length for the profile you are using in the printer - the application settings usually take precedence over the other two, but I have found when using Windows server to drive the printer that Windows dictates the form size and a custom form may need to be created.
Start by running a test print from the control panel - with paper loaded, open the panel, press the "feature up" button - the display will say "run self test" and press enter - you should get a "barberpole" test print.
If the paper feeds properly in the self test, your problem lies in the print command, you need to send the appropriate LF character to tell the printer to feed the paper to the next line. You can also enable auto LF in the profile you are using, but this would not be my first choice.
Hope this gives you an idea. When printing from your pc, please select print properties to draft/best printing resolution. We'll see the difference between fast draft to best. Else you'll have to allign the printer settings from your pc, using the printers alignment tool.