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i have a jensen model# smp 2 GBL it wont play it comes on for a second then turns off. I took out the music put in new music then it played for 5 minutes then turned off and does the same thing again. I put in alot of new batteries that dont work either can you help me
To turn the player on, not only do you have to slide the switch to the 'On' position, but you also have to hold down the 'Play' button for a few seconds. A little boy on a snowboard should fly across your screen at that point, if that was the problem. ^^
Mine is a different version but i had similar problem.
When installing the software off the cd you shouldn't have the mp3 pluged in. Plug it in after it is installed.
For the turning on problem, I just had to hold the on switch down for a few seconds and then it turned on.
Try holding the power button down for at least 10 to 15 seconds. That should turn it off. Turn it back on. If this doesn't work, try taking the battery out for a few seconds. If it still comes up with only the blue ring on, called Sandisk tech support to try to get an RMA.
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
I had the same problem. Reset the device, by pushing the reset button down (a small hole next to the usb connector). Then hold down the play button for a few seconds. That should work. If that doesn't work, after reseting, hold down the play button and A-B Button for a few seconds.