Question about Gear Head WC330I Webcam

2 Answers

Skype comes up and says my camera is not supported.

After going thru all of the setup, and repairing many of the problems I've seen reported here, I went into the Skype tools options to set up the video and supposedly my WC3301 isn't supported by them. Are there other drivers available to upgrade? I'm currently using Windows 2000 Pro Service pack 4.

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  • louis48219 May 05, 2010

    Already went thru all that. Went to one of the Skype forums and this seems to be a problem that is affecting several brands of webcam. Seems to have happened when they upgraded to the latest version (4.2). Have tried a manual install supplied by Gearhead. No luck.
    Any other ideas would be appreciated.

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2 Answers

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  • Gear Head Master
  • 2,767 Answers

  • Extract from Skype Help
  • "Most PC-compatible webcams should work with Skype, although some older models may not. Make sure you download and install the most recent drivers for your webcam (you can get these from the webcam manufacturer’s site). Or, you can buy a webcam that’s guaranteed to work seamlessly with Skype from the Skype Shop.
  • Make sure both you and the person you are video calling are using the latest version of Skype. To check what version you have, click Help > About Skype.
  • Please check that your computer hardware configuration supports video calls – the recommended system requirements are a 1 GHz CPU, 512MB RAM, a video card with at least 16MB of memory and a 512/256kbit (down/up) broadband internet connection.
  • Check that your video device supports DirectShow 9.1 standard (WDM is currently not supported).
  • Make sure that you have the latest version of DirectX. You can download DirectX if you need it. After installing it, please go to Start > Run and type dxdiag. In the window ensure you have DirectX9.0c or higher. Sometimes the installation fails to update the version and in these cases please contact Microsoft for support."
Gearhead Support

http://www.pcgearhead.com/cams.html

Posted on May 04, 2010

  • micky dee May 06, 2010

    Try going back to an older version of Skype - I read a logitech forum which recommended that (different problem)

    Did you contact Gearhead for assistance?

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  • 1 Answer

Louis, did this webcam work with a previous version of Skype? Have you tried using an older version as FYmickydee suggested?
If you need help finding an older version, I can help you with that. You know how to contact me.

Posted on May 22, 2010

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Not sure what messenger you are using, so will give you two fixes and if you need the other let me know.
Normal 0 See section B. Yahoo Messenger in the info below to setup the Audio & Video.
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Normal 0 See section A. Skype in the info below to setup the Audio & Video.
Also send this to your family and friends so they have there computer setup properly.
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A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
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After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

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The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

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After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

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  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
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The camera and audio should function properly. Your friends and Family will now see and talk to you.

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  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
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Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

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  2. Then click on the Video Settings.
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  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

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After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

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Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
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The camera and audio should function properly. Your friends and Family will now see and talk to you.

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After downloading and installing Yahoo Messenger set it up as follows:

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  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
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