The extension hose on my dc18 is stuck in the "out" position. it won't go back down so i can use the floor portion

Hi Joei, it's Jack at Dyson.

DC18's hose should clip back onto the machine without difficulty. It just pushes into place, and you should hear and feel a click as it locks securely. You might find the tips in our Support guide useful: http://www.dyson.com/support/dc18/dc18-allfloors/diagnosis-root-menu/dc18tilterwashvid/flo-dc18-gen-wand-suction/flo-dc18-gen-wand-suction-main/flo-dc18-gen-remove-the-wand-from-hose/redirect-to-flo-dc18-gen-check-the-hose/flo-dc18-gen-check-the-hose

If you'd like further guidance on reattaching it, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA), or 1800 239 766 (AU).

Hi Danny,
I am sorry to hear you are having difficulty with your DC18. I understand you have checked for obstructions, however, the problem you are describing sounds like a blockage. Please click on the appropriate link below to view step by step instructions on how to locate and remove a blockage in the wand, hose and the hose inlet. If you prefer we would also be happy to walk you through these checks over the phone. If the problem persists after the recommended trouble shooting steps have been carried out, please call us directly as your machine may need to be serviced by an authorized Dyson technician.

Link to Dyson support page US:
http://content.dyson.com/support/help.asp?article=1049&product=DC18-ALLFLOORS
Link to Dyson support page UK:

http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction



If you determine you need further assistance, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).


Best wishes,


Jessica

here is dc18 foot repair video

here is a video how to repair the pedal

Hi there,

Sorry to hear you're having difficulties with your DC18. From what you've described, it sounds as though the hose may be twisted when you replace the wand on the cleaner after use. Checking that the hose is straight before you replace the wand should prevent this from happening. However, if you've tried this and find that the wand still requires a lot of force to remove, please get in touch with us directly. One of our experts will be happy to run through some troubleshooting checks with you and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON.

Kind regards,

Jack
Dyson Customer Service

There is a diverter valve on those that changes suction from the hose to the floor when you pull the handle back. It usually makes the machine bind and not stand up. ( exactly what you are describing ) You need to take it to your local vac shop and they can fix it for you. The part that fell out was the retaining disc and a screw went in it to hold the diverter valve spring in place. Doubful if you can repair this on your own. It will not make since how it should go back if you've never seen it before.

how old is the unit? Check the filters for clogs. if you dont find a clog in the hose, cyclone, or filters then its most likely the valve in the neck of the vacuum. There is a small clip that switches this valve from attachments to nozzle when the handle release is pressed. the clip always breaks off leaving the valve stuck in one position. unfortunately dyson requires you to replace the whole cradle assembly

My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

There sould be a rubber flap under the pipe.Pull it down to remove dust and **** that gets stuck.

The changeover valve is not activating - call the Dyson helpline - they'll set you up for a repair with a repair dealer in your area.