Question about Kenmore 23913 Progressive PowerMate Bagged Canister Vacuum

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Kenmore Progressive Model # 116 25914507

A sock was sucked into the vacuum only wrapping around the roll brush. I immediately cut the vacuum off and pulled the sock out (the sock was not sucked into the hose). When I turned the vacuum back on the motor is not turning over. The main floor attachment is not turning for carpet use. The vacuum suction still comes on however the brush never turns. Please help.

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  • Anonymous Mar 26, 2008

    I have the same problem. I accidentally sucked a small cord into the vacuum and turned it off and removed the cord. Everything looks fine and the vacuum will still **** air but the brush will not turn. HELP! =(

  • Anonymous Jan 04, 2009

    Sucked in a rug and brush topped. Pushed the reset but still will not turn, Vaccum sucks from the upper unit. Pushed the reset again and again but brush will not turn. Help. Model 116

  • Anonymous Mar 23, 2009

    yes the great sock thing happened to me just looking around. The reset button dosent help me...

  • annmarlx Apr 05, 2009

    I sucked up a ribbon, no apparent damage done, but the carpet attachment will not function anymore. It still has suction but the wheel doesn't run.

  • Anonymous Mar 14, 2014

    When I turn the yellow dial to 'floor' I get no suction.. if I turn the dial to 'Tools' I get good suction.

  • Anonymous Mar 15, 2014

    The "Power Brush" attachment for upholstery doesn't spin or pick up anything. Have disassembled the attachment, nothing clogged or stuck in it and there's nothing clogging the vacuum or hose. Vacuum works fine on floors and if just using hose without the attachment it has good suction. As soon as I put the "Power Brush" attachment on, there's no suction, the brush inside the attachment doesn't move... basically it does nothing.

  • Anonymous Mar 29, 2014

    The vacuum is plugged in, but when I push the button to turn it on it does not turn on. The attachment for the carpet turns on.

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I had the same problem with my vacuum. I called in for technical service and was told to push the "reset button". It turns out that there is a small red button right next to the dirt indicator light. I pushed the button, plugged the vacuum back in and started it up and it worked like a charm! :) Hope this helps!

Posted on Mar 26, 2008

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