We have been given this washing machine but have no instruction, i put it on a cycle but now i can not open the door and there is a type of key symbol on the digital bit can you tell me how to get it off and open the door please
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If there is still water in the washing machine above a certain level, it will not allow the door to be opened. To open the door, Open the hatch to the drain pump at the lower left front of the washing machine. If there is water in the machine and you can't put machine in drain, then you can detach the drain hose and drain the water into a container. make sure that power is disconnected. With the hatch open, remove the screws holding the red plastic handle in place. Pull the handle and the door will open. Put the handle back into its slot and put screws back in place. Check the drain pump while you're there to make sure it is free of foreign objects
Ok, turn the washing machine off and unplud. Open the flap at the bottom left of the machine. Put a bucket underneath it. Unscrew the cap. Water will pour out - lots of it and very quickly - so make sure you have a bucket underneath it and lots of towels round that.
Once the water has drained out, check there are no blockages in there. You may find that some coins or buttons flush out with the water. That will be your problem.
Once clear, screw the plug back in and turn on machine.
your mach depending on model and cycle selected has a 3 to 5min "add a garment" feature.that means in the 1st 3-5mins of cycles when add a garment light is lit you may hit pause button once and the mach will stop and unlock door.after add a gament light is off,if u hit pause the cycle the mach will drain water and reset cycle..hope this helps
michele99, So when you put it on drain, do you here the machine trying to drain the water? After it finishes draining, (you have to wait a few minutes, it should then have a blinking light
on the Finished/Door locked light.
Are you waiting for it to finish?