Question about HP PSC 2210 All-In-One InkJet Printer

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Unable to scan after install windows vista home premium w sp 1

I can print but can not scan

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You don't have bi-directional communication between the all-in-one and the computer. (If you launch the scan command from the computer, Windows Photo Gallery, Paint or a third-party program). Solve this with a new USB cable. If you are using a print server or USB hub, try a direct connection.

If you can't launch the scanner from the buttons on the all-in-one, that is due to the fact that you are using the driver in the Vista OS. HP does not offer a full-feature software for this printer for Vista.

In Paint, to acquire a scan: File > Import from Camera or Scanner, Choose Scanner then New scan.

I hope this helps.

Cindy Wells

Posted on May 02, 2010

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