Question about Lexmark P6250 All-In-One InkJet Photo Printer

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I have installed the printer on my mac. I can scan and copy with out any problems, but when i'm trying to print a pdf doc or any other document for that matter it says that it have a connection problem. Its all hooked up with a usb and i cant find that is wrong. Yes the printer is on

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  • taemotmail May 04, 2010

    installation cd and Mac 10.5.8

  • Lexmark
    Lexmark May 11, 2010

    What did you use to install the printer software, the installation cd or the downloaded file? What is the version of your Macintosh computer(e.g. Mac 10.4, Mac 10.5, Mac 10.6, etc.)?

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1 Answer

  • Official Brand Answer
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Unplug the usb cable from the computer. Uninstall the software. I recommend you use the software you can download from the Lexmark website. Just go to this link: http://bit.ly/cMS3Y0. Download and install the software. Follow the instructions. Hope this helps. If you need more assistance, leave a comment and I'll get back to it. Thanks.

Posted on May 04, 2010

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Issue with scanning documents to PDF however no issues with printing documents


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hi shaundoyle -

first, I wanted to point you to HP's general support page for your model:
http://h10025.www1.hp.com/ewfrf/wc/product?product=422000&lc=en&cc=us&dlc=en&lang=en&cc=us

here is another link, this one to a doc for connecting to more than one HP product using a Mac:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpm01356&dlc=en&product=422000

here's a link to a doc about the scanning stopping:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00803473&dlc=en&product=422000

and yet another link, this one for probs printing through 'classic' applications:
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it sounds like one piece of software overwrote another, or your two pieces of hardware are fighting each other for your Mac's attention. hope this helps a little.

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This problem seems to be related to USB printers and print queue issues are very common in Mac OS computers and Windows 2000 PCs.

You don't say if you are using a USB connector, but they're pretty common these days. You also don't say if you're using a Mac or PC, but most people use PCs. I did find a solution for this issue that says it's related to Windows 2000 and a USB printer, but may apply to other operating system platforms:

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The first step to this solution is to download and install an HP diagnostic software utility. There's a separate page at HP that describes the utility and lets you download it:

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Another reason why you might be able to print a test page but not a document isn't related to the printer but the application that created the document. If you are having trouble with Word or Excel or whatever office application you used to create the doc, it might not print. That's why it is helpful to try to print a variety of different docs, created with different apps.

It could also be the individual document. Occasionally, a document becomes corrupted and while you may be able to open it (and sometimes you can't do even that), it doesn't print. If you haven't tried printing more than one document, you can test this by creating another doc in the same app and seeing if it'll print.

Try doing test prints with different docs and then with docs created in different apps. If those work, it's doc/app related. If they don't, try the links I suggested above.

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