Question about Wacom (PTZ930AC) Graphic Tablet

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I'm using a intuos 4 PTK 640 in Lightroom and Photoshop and anything I select to move - moves painfully slow. I have a Mac Pro 1,1 with 6GB Ram and plenty of HD space. I tries the solutions given me so far and none work.

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Please elaborate your problem providing us with more details and also let us know whether you have installed the latest drivers and software for the product.

Thanks for using FixYa.

Posted on May 10, 2010


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Using Lightroom I can see the files in the quick collection but then I am unable to do anything with them. I get a message in a black box over the image saying that "the file named img_1234_jpeg is offline...

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What may have happened is either the files have been renamed since being put into the lightroom library, or they were taken into lightroom from a portable device which you haven't got plugged in. Easiest way to find this out is to right click one of the images that is missing, and select "show in explorer" this will give you the file path, you'll be able to see if the image originally came from your hard drive, or a disconnected memory card- I'd suggest going to this folder outside of lightroom and having a look- your picture may well be there just renamed.

If the file has been renamed or moved around your computer, the easiest way to find it is to run a image search, in windows start menu --> search--->pictures. Check all the boxes so that you search the whole computer, go make a cup o tea cause the search can take a long time and will throw up anything that is in any way a image file. But you will hopefully see the image your after. If its there right click it and click open containing folder then you can put it back into lightroom.

If it is not there and the show in explorer option from lightroom told you that the image was on your harddrive means the image may well be lost. I don't know of a way to use the library image stored in lightroom to make a usable file that you can use.

Best of luck.

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