Hello if you want you could get it repaired or type *#8999234*348# it restarts inside the phone so u will lose all your data on phone like games music pictures videos and phone book but it will fix it or pay $80 dollars for new screen if you want more help my email is email@example.com and i fix phones all time i fix them my self pay $80 or come to me ill fix it for $25 plus warranty if it stuffs again. The white on screen means it forgot what was happening and just froze white and restarting by the code, Not just turning it of by holding red button, full restart by typing the code in the call screen any more worries about mobiles send me a email.
I've had the same problem and i fixed it myself. The ribbon cable fried, so I got a new one and put it in myself, very easy process as you can look it up on youtube. Everything works just fine when fixed. It fixes all the common problems such as freezing, losing pixels, camera not working, screen going white/or not working at all. Good luck.
If your screen is freezing, going white, losing pixels, camera not working or going weird, than you will most likely need a new ribbon cable, which is a cable connecting the phones hardware to the screen.
My phone has been playing up too. It has had problems with the camera, pixels are missing from the screen, the screen keeps going white, and it keeps freezing up. I found that the ribbon cable connecting the screen to the phones hardware is broken. You'll probably need a new cable.
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I can't verify the accuracy of this information but think it's worth trying as it is all I could find. Use at your own risk. I suggest trying the google account reset first if you have an account with them.
This restores the original factory settings and erases all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory.
Turn the phone OFF.
Turn on the device by holding both the Volume Up key and Volume Down key while pressing the Power key.
When the Android System Recovery screen displays, release the keys.
Using the volume keys, scroll to Wipe Data / Factory Reset.
Press the Power key to confirm.
Using the volume keys, scroll to Yes - Delete all user data.
Once complete, press the Power key.
Once complete, press the Volume Down key to scroll to Reboot System Now.
Press the Power key to confirm.
If you haven't already tried it, you may want to try a hard reset. (Warning: the hard reset process will erase all content and settings that you've added to or created on the phone.)
Hard Reset for BlackJack II:
1) Power off the BlackJack II
2) Hold the UP button on the directional pad
3) While holding the UP button, press and hold the Power button
4) When prompted, press the 1 (or 'E') key to continue
5) When prompted, press the 'Y' key to confirm
If this doesn't resolve the audio issue it's probably microphone related and you'll probably want to research replacement options.