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If you make a copy and it is black, either the ccd (reader is bad or the lamp is out) either is the end. Take it back to staples if you can.
Make sure you unplug it for about 1 hour and plug back in and try a copy.
Can you send faxes to a local number? If you can the problem is likely to be that there is no long distance carrier set up for your new VOIP service. You could also try using a regular telephone connected to the same jack as the fax uses to try dialing a long distance number, this may give you a hint as to what's wrong. You should also contact Comcast tech support about this problem, the VOIP box may not be properly configured for long distance service.
The problem is on the scanner...
You have to change "scanner assembly". But... here in Greece this unit has not spare parts.... The repair procedure is "unit exchange". You have to contact HP Service in order to inform you if they can change only the scanner assembly and not whole unit... You can call telephone support.
Check to make sure all the phones attached to that phone number are on the hook.. sometimes an answering machine can create a problem also.. if you really want to check the printer / fax machine out, just remove all the phones that exist on that phone line and leave the fax machine connected. once all the phones have been removed and the 7410 is still acting up, you might have a bad fax card in the printer.