Question about Siemens SpeedStream Modem (4100) (SS4100)

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No green light on modem for internet, all others solid green/Seimans 4100B from at&t

Internet connection stopped, could get online before, now cannot
when i ipconfig in command prompt all i get is :
Windows IP configuration: no IP
HELP frustrating

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  • Anonymous May 16, 2008

    The Internet light is not on and I lost connection.

  • Anonymous May 24, 2008

    all 4 green light is on but active light stop working and freeze internet explorer

  • Patrick Michaels
    Patrick Michaels May 11, 2010

    oohh..is that happening in the command prompt?

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  • 47 Answers

Check if the hardware (modem) is recognised in the device manager (icon my computer > right click, > properties, > hardware, > device manager).

  1. if its recognised then right click it select properties and then select diagnise and see if your computer is communicating correctly with your modem.
  2. If its there but fails to diagnise then goback to the device manager update the driver and try process one again.
  3. if its there and diagnise well, then all you need is restart your computer after turning off other potential modem devices eg mobile phone connections or bluetooth, after restart try using your moddem once again (I am assuming you havent deleted any important files or change your settings.
  4. If three fails, then restore your computer to an earlier time when you were still able to use your modem (start > all programs > accessories > system tools > system restore ) and follow the procedure that follows.

Posted on Mar 25, 2008

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Motorola Surfboard Cable Modem User Guide
The user guide for your Motorola Surfboard cable modem can mean the difference between knowing how to locate and diagnose problems with your connection or staring angrily into a maze of blinking lights.

The user guide provides information on properly setting up your cable modem, understanding the indicator lights and troubleshooting problems before you have to call your Internet Service Provider.Connecting Your Modem


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http://www.motorola.com/staticfiles/Consumers/Products/Cable Modems and Gateways/SURFboard Cable Modem-SB6120/_Documents/Static Files/557621-001_SB6120_User Guide-US-EN.pdf

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I hope that information above has helped is some way.
If possible please rate this solution.

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1 Answer

Internet


Well, I understand that the modem is SS4100, which means ther are
5lights on it being, Power, Ethernet, DSL, Internet & Activity....
Note:The trouble shooting is done according to the Light Status on the modem.
1. No matter what the proble is, the first step is to Power Cycle the modem to eliminate the static on the modem(to switch it off and back on).
2. If the Power Light is anything other than a solid green, then the modem is fried(except the fact that the adapter is plugged and working).
3. If the Power is green and Ethernet is off, then check for the LAN cable at the back 
of the computer if its connected to the modem.(It turns green if connected properly)
4. If the DSL light is anything other than solid green, then call up the ISP tech's to ask why the intenet is not working.
(make sure the DSL cable is plugged firmly onto the back of the modem and the wall jack)
5. If the Power, Ethernet and the DSL is green and the internet is not, the open up the Modem page(type 192.168.0.1 in the address bar and enter for the modem page), and cross-check for the username and the password. Save the changes and your internet is working!!!
6.  The Activity light usually blinks green and it does't have much to do with the troubleshooting.
The above are the basic troubleshooting steps.
Hope it solves your problem......

Dec 20, 2008 | Siemens SpeedStream Modem (4100) (SS4100)

1 Answer

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FIREWALL: all AT&T modems firewall are safe and compatible to use to OS that has a built in firewall

Jun 19, 2008 | Siemens SpeedStream Modem (4100) (SS4100)

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