Question about RTX DUALphone 3088

4 Answers

Hello i have problem with mt rts 3088 i cant conect with skype my acount is corect but evry time i have message user or pasword error but in my pc my skype conecte normaly i need help plz best regards

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  • studiorai200 May 02, 2010

    hello thanj you for help i folow your step by step :
    what i've to do so far:
    * push reset button on base station (red light flashes briefly), then try to register the handset.
    * Push reset button on base station for about 15secs (red light flashes briefly after those 15 sec), then try to register the handset
    * use the RESET function in the handset
    * remove power from base station and remove batteries from phone
    * ...
    but i have the same problem : i tape my username for skype and my password corectly but alredy i have message : incorect username or password
    beleve me sir i tape the corect user and passeword but never conect in my skype plz i need help


  • studiorai200 May 02, 2010

    hello my probleme is not resolved plz if any other method or how i cant access to the bas stattion with intenet explor with my adderss 192.168.1.2 if this possible purhaps i need to open or forwed port for let skype conecte corectly
    i wait you ansewer and happy for your help


  • studiorai200 May 02, 2010

    if you can understand me sir : my dualpjone 3088 work corectly i registred the phone corectly internet work corectly all fin but the big probleme i cant conecte to skype every time this message : incorect username or password but my acounte skype i tape corectly
    if you can help me i wait you
    best regards


  • studiorai200 May 03, 2010

    i have the same proble i cant login in skype with my dualphone
    i need helps plz pur hapse the adderss mac form bas or dualphone i need to change it


  • studiorai200 May 03, 2010

    no solution sir i cant singij in skype with my daulphone plz any persson have solution tele me
    best regards


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4 Answers

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  • Master
  • 466 Answers

First of all it's best if you open another account: having the same user logged from two different units, the computer and the 3088, will cause troubles. Did you get the error while logged in on the computer?

If you still get an user/password error, with the RTX 3088 the only device connected with your account, this means that the unit is able to contact the Skype network (otherwise you'd see "Signing in..." and nothing else).

Therefore, either the user or password sent to Skype *must* be incorrect. Possibly a space hidden after the username, a missing dot, or a letter which seems a number or vice versa - such mishaps happen frequently on phones, and the RTX 3088's display is phone-size.

Try re-entering them both carefully: the RTX 3088 keyboard is a bit tacky, and it is easy to misspell.

Posted on May 03, 2010

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  • Master
  • 712 Answers

Try the base address as 192.168.1.1 and check if it works.

Posted on May 03, 2010

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  • Master
  • 560 Answers

First, check if the battery is good. Battery strength can affect the function of your handset.

Second, do a full RESET:
1. Log-off Skype on your PC
2. Power off handset
3. Remove Ethernet cable (RJ45) and power cable from base unit
4. Wait 30 seconds, plug power cable back into base, wait 30 seconds then plug Ethernet cable back into base
4. Power on handset select reset from menu and place on charger. Follow instructions on handset. Register when asked.

If a full reset did not work, update to the latest firmware. Click here for detailed and graphical instruction on how to update your firmware.

Posted on May 02, 2010

  • Liza Halbrook
    Liza Halbrook May 03, 2010

    Did you try updating the firmware? I can't see in your list that you updated the firmware that's why I'm asking. I don't think you can change the MAC address of your phone.

  • Liza Halbrook
    Liza Halbrook May 03, 2010

    TO UPDATE FIRMWARE

    1) From idle screen, press Menu.
    2) Select Settings.
    3) Select Advanced.
    4) Select Firmware update.
    5) Select Latest Firmware.
    6) Press Install. (The download can take some time. The handset will notify you when the firmware update is done.
    7) Go back to STEP 5 and select Current Firmware. Select the firmware version you installed then confirm that you want to use it.

    Hope this helps.








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  • Master
  • 1,354 Answers

What i've to do so far:
* push reset button on base station (red light flashes briefly), then try to register the handset.
* Push reset button on base station for about 15secs (red light flashes briefly after those 15 sec), then try to register the handset
* use the RESET function in the handset
* remove power from base station and remove batteries from phone
* ...

Posted on May 02, 2010

  • go to folowing site your will get all ansers



    http://www.youtube.com/watch?v=coTt31IU3...




  • If you are about to buy a new router we recommend a peer2peer-friendly router. Skype needs unrestricted outgoing TCP access to all destination ports over 1024 or to ports 80 and 443 in order to work properly. To obtain even better sound, we recommend that you open the specific port to incoming TCP and/or UDP traffic. Please check Settings ==> Advanced ==> Internet settings ==> Skype ports.




    First try resetting the telephone from Menu-Settings-Advanced-Reset.

    If it doesn’t help power cycle the base station (take off the power cable and put it back).

    You can also try renewing the IP with the following way: Go to Menu-Settings-Advanced-Internet Settings.

    In IP mode choose Dynamic and hit select (do this even though the IP mode was dynamic already) after that press Back (in the Internet settings).

    The Dualphone will now try to renew your IP address (ask for new IP from DHCP-server).

    Configure the Skype proxy via Settings ==> Advanced ==> Internet settings ==> Skype proxy. Also, you have to configure via Settings ==> Advanced ==> Internet settings ==> Firmware proxy. Please contact the IT support resource at your workplace or school for further information.


















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