Question about Canon PowerShot SX100 IS Digital Camera

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Lens won't retract - Canon PowerShot SX100 IS Digital Camera

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  • 421 Answers

If the lens is stuck out then you will find it is usually one of a few reasons.

1. Check the batteries. (obvious I know).
2. The camera has been dropped or knocked.
3. The camera has grit or dirt in the lens mechanism.

Providing the batteries are ok then 2 and 3 usually mean a professional repair. The lenses tend not to be something that the average home user can remove and take apart. The cost of repair also might be more than the camera value so you will need to find a good repair shop near you and get a quote.

Posted on May 02, 2010

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You may have a motor driver defect
for the lens assyembly it is a current problem for
that type of camera../or its could be some dust or
sand wheres is block the mechanism.
hope that help you.

Posted on May 02, 2010

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Hi I slipped in the garage and dropped the camera when it was on==batteries came out and lens of course didn't fully retract. Put batteries back in and the green light comes on and beeps but won't...


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I don't know your model, but a refurb lens can usually be installed for about $75 including return shipping. You should check the replacement cost of a used camera and see which is cheaper in the long run.

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I'll forward a link to a page where you can view the information to troubleshoot this issue.

Please click on the link to view the troubleshooting steps then follow all the steps and check if that helps.
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C91134&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=91362738&stateId=1%200%2091370057

Thank you!

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