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I've just replied to your previous question - however, due to the further information you've supplied here, I'd encourage you to call our Helpline, so we can run through some troubleshooting with you to resolve this issue. Our Helpline number is 0800 298 0298 - please have the machine to hand when you call.
Golly Dang. We've been using our freezer all these years, not knowing the vacuum was supposed to make the ice. And while we're at it, does anybody have a good ice recipe? We lost ours in a fire.
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