Question about Canon IXUS 970 IS Digital Camera

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Error msg E32

My newly bought camera shuts down one minute after powering on.At the bottom left of the dark screen shows 'E32'

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  • Anonymous Mar 12, 2014

    My ixus 130 takes photo's ok until I zoom in. I then get a blank white screen. After a couple of photo's I get the e32 error message and it shuts down. Any solution?

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  • Canon Master
  • 1,705 Answers

Its showing an error message. As its new take it back to the vendor and get them to sort it out, replace it or give you a refund. Its still under warranty, you don't want to void the warranty by messing about with it.

Posted on May 02, 2010

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When i turn my camera on it works fine, but after being on for a few minutes it will say E32 on the bottom left hand corner of the screen and then shut off. i would REALLY apprecitate some help !!!


Hello! Welcome to FixYa

If you are facing error E32 it means lens becomes stuck in the barrel. There are some solutions you can try to fix but the probability is that you will have to get it fixed by a professional.
First connecting your AC adapter or USB cable.Try holding the shutter button while switching on the camera. Look at the lens and if some of the lens circles is misaligned or not concentric then try wiggling it. Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.
If your camera is still under warranty then best solution is to take it from where you purchased before trying any of these steps.

I hope this solution helps you.
Thank you for using FixYa

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