Question about Acer ASPIRE 5720-4649 Notebook
Recently, I have lost all functionality in my disk drive (CD/DVD), I checked the hardware status for the drive, and it said ''Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)'' check for solutions did not help, and I now know that there is a corrupted unsigned driver called NTIDrvr.sys .
My computer statistics are as follows:
Windows Vista Home Premium
Model: ASPIRE 5715Z
Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.8Ghz
Menory (RAM): 3.00 GB
System type: 32-bit Operating System
The product list does not have this model, so I used the closest thing I could find.
Assuming this is an original CD/DVD drive, go to your manufactures web site, choose their support option, at this point most sites ask for or allow you to enter your "service tag number" or "model number", these should be on the back or bottom of your computer. Once you've entered this information you should get to download drivers for your computer (assuming it's not to old). Download the original driver or recommended update for your CD/DVD drive and reinstall it. You will most likely have to unzip or unarchive the file before you can use it, make sure you write down the location where it's decompressed (unzipped/unarchived) to.
You might have to go into device manager and delete the drive in order to get windows to reinstall the driver. After you've deleted the drive reboot your computer, it should find new hardware and try to install the driver. At this point select "have disk" and enter the location of the downloaded driver. If window doesn't allow you to sellect where to load the driver from cancel the install and you'll have to use "Add Hardware" after the computer has fully rebooted, this is found in the "Control Panel". Using "Add Hardware" you will again have to choose "Have Disk" and tell windows where the new driver is. After Windows has reinstalled the driver your drive should be working.
After all this if your drive still isn't working you most likely either have some corrupt system files (Windows) or possibly some bad hardware. At this point if I was working on this machine I would try a different drive or if that failed I would consider reinstalling Windows. If all this failed I would check for hardware issues on the Motherboard.
Posted on May 02, 2010
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Posted on Jan 02, 2017
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