Question about Frigidaire 20.3 cu. ft. Upright Freezer GLFU2067F

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What can I do to get rid of frost build-up (more than 8" long & 1/2" Deep) on my NEW FROST FREE FRIGIDAIRE FREEZER GLFU2067F?

I've had 3 services calls on a brand new freezer. Purchased 2 days before Thanksgiving 2007 - frost started building up within 2 days of being delivered & installed.
The door was missing insulation. The frost builds up on the bottom side of the TOP of the inside door frame and also on the top of the 1st door shelf on the door itself. I only noticed because it got so bad that when I opened the freezer, the ice fell on my head.
The service guys installed installation (very poorly I might add) to the door. It's worse now than when we first got the freezer and it didn't have insulation in the door.
There was ice & condensation inside the door (duh - it had ice in it), but the service guys didn't remove/dry it before putting the insulation. I've had 4 service calls and now an offer to put a new door on the unit.

But I have to ask myself ... I bought a NEW-IN-BOX unit ... why should I have to call for service? Shouldn't the unit work right out of the box? Doesn't the unit sound defective?

Lowe's says they'll give us our money back. I think I may go this route. The Frigidaire rep for Lowes in Denver/Lakewood, CO says they'll provide an insulated door. If the new door doesn't work, we'll not be able to get our money back and only get partial refund of hte total cost .. plus I won't have a freezer. Why would I agree to get the door replaced ... which our experience has been ... it won't work and then I lose out on getting full price reimbursement?

What else could be wrong? The 3rd party service team and frigidaire can't seem to get it right.

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Contact 1-888-77-lowes if you havent done this call, have them create a case file on this, tell the person that you talk to that if you try this solve and it dont fix the issue I want a new machine if they agree to this do the door replacement if they don't take it back to lowes

Posted on Apr 10, 2008

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1 Answer

When I got home I heard the buzzer going off on the freezer..the temperature had dropped from -12 to -2 and I'm trying to reset it to-12 again how do you do that?


You dont have to reset it, you need to defrost it, the defrost element has failed and you have ice build up within the chiller plates, air cant pass through it due to the ice, I think you will find that food is starting to defrost and you will see a bit of ice on the back panel inside the freezer.
Defrost it for 2 days with door open, after that, should work fine for a week or so, very common problem.
Hope that helps, Russ

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It also sounds like your door seal is not making solid contact and most air is leaking into the freezer.

If your unit is a frost free, then water should drain down and out.

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My freezer started getting a lot of frost and ice around the top close to the henges. Now I am getting a lot of ice in the bottom of this freezer. I can break up the ice and remove it and it will be back...


there are only 2 reasons this happens but one cause (defrost element not working) 1st we check the defrost timer is working if not replace it if it is working go on to the last fault it can be - depending on the freezer it will have 1 or 2 defrost elements when one blows the ice will slowly build up if they both blow then the ice will build up within days unless you know your way around a multimeter it will be very hard to determin witch unit has blown in 70% of cases its the element but a service tech can tell you in a matter of minutes to save you time and money i would get a quote to get a tech in but now you know what to look for


best of luck to you
please remember to rate this repair .thank you

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1 Answer

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Hi angove,
I would advise you on this occasion to call service.

These guys are good!
A&E factory service does most brands warranty services.
They are open 7days/24hours nation wide.
call tonight! 1-800-905-9505

I am happy to assist you!
Neil
PS. Before you leave this site please leave a "Problem Solved" rating for me on fixya.com

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Roger ,
If the problem started prior to July 2008 and you had service document it!
call Frigidaire and ask for a supervisor!
Tell them that you want it replaced or you will not buy the, Frigidaire Pro stainless steel kitchen that you planned to get in 2 months when you remodel you kitchen!
They call it a PUSH PULL!
They contact me or some other dealer and pay them replace it for you and it includes all charges that they pay to the dealer!
0 dollars for you! I do this often!
I KNOW THIS WILL WORK!
Neil
PS. PLEASE WRITE A "PROBLEM SOLVED" RATING FOR ME HERE IN THE FIXYA.COM SITE!!
THANK YOU

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1 Answer

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If the door is not sealing because of frost build up or product blocking it it won't make the noise. Is it still cooling ok? If you haven't defrosted it you might do this now. Is it in a cold location, i.e. unheated garage up north? This can cause it also. Check the door and the cooling first if it's not right I would call for service. You should have a one year warrany.

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