Question about Brother DCP 165C Compact Color Inkjet Multifunction Printer

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While removing a paper jam a white plastic piece fell into the paper feed area. It appears intact, but I cannot work out how or exactly where to re-attach it. The printer cannot feed the paper correctly without it. Any ideas?

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This white plastic pease is from Paper Out Chut, There are two latch to fix it, If you can , Other wise you have to open the cabinet and than only 'you can fix it.

Posted on May 15, 2010

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Paper feed jams on right hand side after I pulled bits of an A4 that came out ripped


Bruno:

You did not get all the pieces of that A4 paper out of the paper path. There is still a small shard of paper in the right side of the paper feed area. Use a flashlight to look carefully in the paper feed area and gently use tweezers to remove the piece of paper. If you pulled the sheet of A4 paper backwards out of the feed area, you may have dislodged the paper feed sensor (a small plastic finger that sticks down in the paper path to tell the printer that the paper has passed.) Be careful with the tweezers... if you break that sensor, there is no fixing it.

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HI,I had the same problem today. I ended up taking a piece of paper and from the back side started lightly forcing the paper in the back slot. I had the top cover open where you replace the ink cartridges. Towards the back you can see the paper start coming into the printer next to some rollers. On mine there was a small black switch about an inch from the right in the middle of the plastic piece above the rollers. Once I started pushing this paper in I could see this switch was stuck in the down position. After several minutes of pushing the paper in and out the switch moved up and out of the paper path. I then pulled out the paper and hit the ok button and it came on line. This may work better with a piece of card stock.
That switch is the issue. I ended up finding an object lodged against the switch. Needed a flashlight, plastic giftcard and a tweezers to get it out. Works great now.

Also,open the printer where the paper for printing is put in.
At the back left hand side there is a white long piece and either side a white piece with a small square on it.
Use a longingish screwdriver and push this gently down. It will click back into place quite easily.
Note: this tops the paper from feeding in and needs reseting after a jam.You will know all is OK when a sheet of ordinary paper is put in > touches the feed roller above the white bits, and is level across the paper feed area.

Hope it helps,,

Thanks for using fixya.....

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I have a canon pixma mp180. some little plastic pieces fell into the paper feed. I pulled what i could see out but now the paper jams when being fed. I did the maintenance roller cleaning. I was wondering...


I kept running the maintenance roller cleaning with paper in the feed and eventually I was able to see the tip of the plastic piece that had fallen in as I pulled the paper through with my fingers, I was able to get the whole piece and now the printer is golden.

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"Gclanton" had it right.
I had the same problem today. I ended up taking a piece of paper and from the back side started lightly forcing the paper in the back slot. I had the top cover open where you replace the ink cartridges. Towards the back you can see the paper start coming into the printer next to some rollers. On mine there was a small black switch about an inch from the right in the middle of the plastic piece above the rollers. Once I started pushing this paper in I could see this switch was stuck in the down position. After several minutes of pushing the paper in and out the switch moved up and out of the paper path. I then pulled out the paper and hit the ok button and it came on line. This may work better with a piece of card stock.
That switch is the issue.  I ended up finding an object lodged against the switch.  Needed a flashlight, plastic giftcard and a tweezers to get it out.  Works great now.

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1 Answer

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Preface; I am a support tech for a major gov't facility and we have hundreds of the Dell printers and PC's.

2 possible solutions. I have seen both. Items can get stuck in the paper path in the guide area, this is just before the pressure roller plate, this is the plastic piece under the fuser roller assy. The rounded plastic piece that guides the paper from the tray into the print area can have paper scraps or objects such as rubber bands, staples or paper clips caught inside of it. This can happen if any of these things get in the paper tray. I just pulled a rubber band out of one of these today.

Many times it is the paper sensor that is located under the pressure roller plate. After you remove the fuser asy you can see a plastic 'finger' that is just right of center in the pressure roller. There is another one a little further in and it is more center line on the 'floor' of the printer.
I have seen these go out with fair regularity. If you remove the paper tray and turn the printer on its side you can find the body of this sensor under the feed roller/arm asy that drops down into the tray to start the feed process. It has some white, plastice type material and wires running out of it. It is held in by a single screw. There is another sensor of the same design located by the pivot point for the feed arm. If the paper gets by the first sensor then stops, it is the second sensor that is out.

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Please perform the below steps.

1. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2.
Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3.
Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4.
Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5.
Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
put the cables back and switch on

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There is something jammed in there....shake it upside down first.....if nothing then revese feed a paper through it manually......take left side off hold paper in front and roll wheel on the left side so the paper feeds back into the machine,,,,,,open top to see in there and when paper feeds under white rollers make sure it dosent jam where wite rollers are about an inch from the right there is a small rectangle hole with a black plastic piece in there pry it up carfullywith a paper clip and feed paper with the wheel under it at that point the paper push out a bobby pin into my back tray,,,,, now everything works great.......keep checking i didn't believe something was there either but there was..... also if your paper first starts to feed and stops pull out the paper and check for a bend or crinp in it mine kept doing that and that is exactly where the pin finally came out.....

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