Question about SanDisk Sansa e260 MP3 Player

1 Answer

Software wont recognize on computer

My software wont downlaod on to my new computer which happens to have vista -- i dont know if that matters, but its not the first time ive run into problems. i went into the folder and tried to launch the set up and it looked like it worked, but when i tried to get my sansa rhapsody 2 gb to be recognized it said the mtp failed. any help?

Posted by on

  • 1 more comment 
  • Anonymous Mar 27, 2008

    iI took the vaio laptop to best buy they cant figure out whats wrong. They ran a diagnostic but couldnt find the problem! The device works on other computers except my notebook. I need help!?

  • Anonymous Apr 28, 2008

    I HAD TO BUY A NEW PC. I HAD A WINDOWS XP. I BOUGHT A VISTA. THE CAMERA SOFTWARE WONT WORK WITH VISTA. HELP!!

  • Anonymous Jan 05, 2009

    Ok so i have a sansa e250 and i have rhapsody on the go i talked to technical support and they got my computer authorized but then my device , the authorize tab wasnt there when i right click i been trying to update any thing that i can so i dont have to pay .99 to transfer a song that i alrdy payed for 14.95 if ANY1 can help COMMENT THX

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 141 Answers

Http://www.sandisk.com/sansa/#/support-0/

There is a firmware update on this site along with other things for the Sansa e200 series

Posted on Mar 27, 2008

  • Deborah Strother
    Deborah Strother Mar 27, 2008

    What SOFTWARE are you trying to load on your computer?

    What FOLDER did you go into?



    I was under the impression that Vista would not recognize your Sansa.



    You have to explain more.



    When I hooked up my Sansa View, Vista automatically recognized it, loaded the drivers and then I went to Sandisk and loaded the firmware.



    I wish you would explain this problem more, something is weird with this whole thing. I would really like to get to the bottom of this.



    Please get back to me.


  • Deborah Strother
    Deborah Strother Apr 01, 2008

    Answer
    The e200 device should be in MSC mode for the MicroSD to show up as a Removable Device.

    Explanation:
    The e200 can operated under two different modes, MTP (Media Transfer Protocol) mode and MSC (Mass Storage Class) mode.

    To see the MicroSD card as a Removable Disk, the e200 must be in MSC mode. The following screen shots show how the "My Computer" screen will look when the device is plugged in under each mode.

    MTP Mode

    MSC Mode

    Solution:

    To change the mode from MTP to MSC go to the Main Menu of the e200.

    If you're e200 is plugged into your computer, please unplug it first.

    1) Scroll to the "Settings" > "USB Mode" > "MSC Mode" and push the select button.

    2) Connect the e200 to the computer using the USB cable provided.

    Answer
    The e200 device should be in MSC mode for the MicroSD to show up as a Removable Device.

    Explanation:
    The e200 can operated under two different modes, MTP (Media Transfer Protocol) mode and MSC (Mass Storage Class) mode.

    To see the MicroSD card as a Removable Disk, the e200 must be in MSC mode. The following screen shots show how the "My Computer" screen will look when the device is plugged in under each mode.

    MTP Mode

    MSC Mode

    Solution:

    To change the mode from MTP to MSC go to the Main Menu of the e200.

    If you're e200 is plugged into your computer, please unplug it first.

    1) Scroll to the "Settings" > "USB Mode" > "MSC Mode" and push the select button.

    2) Connect the e200 to the computer using the USB cable provided.

    3) Go to "My Computer" and there will now be two Removable Disk drives similar to the MSC Mode image on top.






    Answer ID: 356 Created: 03/23/2006 Updated: 03/24/2006

    For Products: MP3 -> All Sansa e200 Series , Mobile Memory Cards -> All microSD and microSDHC

    Category(s): Audio Player , Computer Only-> Windows XP
    3) Go to "My Computer" and there will now be two Removable Disk drives similar to the MSC Mode image on top.

    -----------------------------------------------------------------------------------




    Answer ID: 356 Created: 03/23/2006 Updated: 03/24/2006

    For Products: MP3 -> All Sansa e200 Series , Mobile Memory Cards -> All microSD and microSDHC

    Category(s): Audio Player , Computer Only-> Windows XP



    The power may be depleted fully or the Connect might be hung during boot. Charge the Connect for at least 20 minutes using the AC charger. If the Connect will not turn on after 20 minutes charging with the AC charger, you can then try using the Connect Recovery Tool.

    The recovery tool will reformat and reload the latest firmware to the Connect. The tool and instructions are located here.

    Note: Ensure the Connect is turned off by holding the power button 8-10 seconds before initiating the recovery sequence.


    Answer ID: 450 Created: 05/14/2007 Updated: 11/08/2007

    For Products: MP3 -> All Sansa Connect

    Category(s): Audio Player



    http://www.sandisk.com/Retail/Default.as...

    Download Sansa Recovery Tool

    How to Use the Sansa connect Recovery Tool






×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Memorex MP3 player MMP8595. I have an imac and my comp wont recognize it and mini cd wont go in my sideways player


Yeah, the MMP8595 happens to be nearly incompatible with everything except for vista and 7. As for the mini-CD, it only gives you a myDJ plugin for Media Player 10.

Basically:
get vista
or
get a new MP3 player

sorry....

Oct 10, 2009 | Memorex MMP8595 MP3 Player

1 Answer

My computer dont recognized my mp3 m-230 what can i do ???


mostly, mp3 devices comes with a software.

if u have the software, and the usb dont recognize your mp3 device. most probably the problem is in you usb drive or usb connector.

Feb 27, 2009 | SanDisk Sansa m230 MP3 Player

1 Answer

V Sony NW-S205F


Check whether its compatible with Vista. Also if you are trying to use a "cracked' software in Vista, it simply wont respond to any command or recognize the devices its supposed to because Vista does not allow any extra drivers to be added other than those preset in the OS driver database....sodeep

Oct 25, 2008 | Sony Walkman Sport Series NW-S205F MP3...

1 Answer

Please free memory


Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=8VPwlRmj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzQsNzQmcF9wcm9kcz00JnBfY2F0cz0mcF9wdj0xLjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jMjAw&p_li=&p_topview=1

-Tha Mp3 Doctor

Aug 03, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Same...


What you can try is to remove the software off your computer not the firmware the software that came with the mp3 player if you remove this then when you plug your mp3 player in it should give you message new device found then you could try installing the software again then it might be able to let you use the firmware update.
As you have tried the lead and also your usb port then you know that they are working fine.
Just try removing the software that came with the mp3 player then give it another try this way when you plug the mp3 player in the computer wont know what it is and tell you new device found.
If it dont say this then you know the mp3 player is to fault and not any of the software on your computer give this a try then get back to me ok.

Once software is removed when you plug it back in it will say new device found and it will come up under my computer as mass storage device if this happens then put the mp3 player into recovery mode then try running the firmware.
Let me know what happens ok

Apr 09, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

CREATIVE ZEN TOUCH ISSUES


I am having the same problem with my PC too. From what I have read over the internet Creative Zen Touch doesn't work on vista windonw. However, I dislike vista window very much for I have been having problem often. If you find out a way and me the same I will email you and you the same. indygo1010@yahoo.com

Mar 22, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Pc won't recognize


i have a k3, and i had that same problem. my computer wouldn't recognize it, and it was really frustrating. i searched around and i found out a strategy that works for me. i'm not sure if it'll work for you, but you should definitely try it. most likely the case is that the usb port is jacked up. what you need to do is click the start button to bring up the tool bar, then go over to my computer. when you are hovering the mouse over my computer, right click on it and click on properties. click on the hardware tab, and then go down to device manager. once you are in device manager, find a button that says "scan for new hardware" or "scan for hardware changes". it should then recognize your samsung k3. if not, then i dont know what to tell you. haha.

Feb 21, 2008 | Samsung YP-K3 MP3 Player

2 Answers

Lost download disc


I couldn't find any software that could make your mp4 works, but if you have windows XP you don't need to have a Cd.
The computer by itself recognize it.
Also if you have the cable just plug it in the new computer and he will recognize it if it is windows XP. but if you have Windows Vista you will have to buy the Disc.
I hope my answer helped you .. Thank you

Jan 29, 2008 | Sears TGE MP3 Player

1 Answer

Wont download


Try repairing the unit with the Device Manager software on the product CD.

Dec 07, 2007 | Philips SA4010 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e260 MP3 Player Logo

121 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts

kakima

Level 3 Expert

96467 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...