Question about HP Pavilion dv6000z Notebook

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Pavilion dv6000 started turning itself off while I was in the middle of doing things on it. I was able to turn it back on and sometimes wouldn't have the problem again for a while. When I'm finished with it for the day, I close the lid and it goes into standby mode, and usually comes right back up without any problems. The problem got progressivly worse and of course the windows event viewer didn't show anything major going on that may cause this behavior, there wasn't any devices showing up with an exclamation point indicating there might be a problem with the hardware so I'm sort of stumped as to why it's doing this. I have fixed many PCs in my day as I am an IT expert as a DBA, and am now a systems admin, but work primarily with UNIX and Linux systems. I am not at all familiar with the hardware in a laptop, if it were a regular PC I would have gotten to the bottom of the problem by now. This computer is also used to log into my office when I'm on call and out of town. I also use it to work from home on occasion.

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  • 4 more comments 
  • preed676 May 02, 2010

    I use it plugged in and rarely ever use the battery at all. I don't have any way of testing the power cord, and unfortunately there is no lights on it.

    When I tried starting it up without the battery in it, I couldn't get it to boot all the way in order to be able to get to the bios. I am in the bios right now, is there something that I can look at there?

    I had a boot disk in it earlier, but couldn't get it to come up to the point where it was actually using the disk.

    Like I said, I am now finally able to get into the bios, and did a hard drive diagnostic, but while I was in the other room using this computer, my laptop shut itself off, so I'm not sure where it was when it happened.

    I will try to see if I can get to a point where I can boot it into safe mode and look at the device manager, but I looked there earlier this week when I saw the problem getting worse, and there wasn't anything in there that showed that there were any problems with the hardware at that time.

    I'm pretty sure that it's probably more of a hardware problem. I couldn't get it to even post earlier to be able to get to these things. When I put the battery back in it only seemed to last for a couple of minutes, but am still able to get further than I was earlier after leaving it off for a few hours while it's plugged in.

    No multimeter to verify the plug itself.

  • preed676 May 02, 2010

    currently it is up and running. Device manager not showing any problems with any of the hardware.

    I have a boot disk to reinstall Windows XP Professional w/ SP2, but am not entirely sure that is the route to take at this point. Currently it is running on Windows XP Media Center, which I was a little unsure of when I first got the computer back in 2006.

    The BIOS is version F.1A, would flashing the bios help?

    I have the windows firewall up, and have a pretty strong 14 character password. I don't think it's being hacked into by anyone.

    At this point I am prepared to reinstall the OS if necessary. I backed up all my important stuff during the course of the past week when the computer became unpredictable.

  • preed676 May 02, 2010

    My husband has a multimeter to best the power adapter with, I might have him check it before I try to reinstall the OS.

    I'm not confident that the machine will stay powered up while this process is taking place, but if you think this is a problem with the OS, I will see if I can successfully re-install. This is going to take some time, and I can't easily set the laptop up in here and be able to watch it while talking too you.

    I am probably behind your time zone as I am in Alaska, it is 8:20 right now. If I am unable to reinstall the OS successfully will I have to pay again either later or tomorow morning?

  • preed676 May 02, 2010

    I unplugged the computer from the adapter, and the LED shows that my battery has 100% remaining.

  • preed676 May 02, 2010

    unfortunately as soon as I changed the boot order I booted from the XP Professional CD and just after accepting the EULA, I hit enter to install windows and it powered off on me before it even got so far as to ask whether I wanted to leave the original OS intact and install on a different partition.

    I could hear that it was using quite a bit of CPU because I heard the fan working hard.

    If this is a temperature of the CPU issue, wouldn't it show up in the event viewer under system stating that the system shut down due to the temperature of the CPU? Where do I verify this setting?

    XP Professional automatically has this built into it, but I can't honestly say that the media center version does.

    I did have the computer up and in the bios settings, but it didn't last for more than 15 minutes either time.

    My husband tested the power adapter with his multimeter, and he says that he couldn't get a reading off of it. How can this be? It may be because he's never tested anything like this power adapter before, but I'm not sure.

  • preed676 May 02, 2010

    I think I'm just going to have to take it to a local repair shop. All I need for them to do is diagnose the problem, if it's a hardware issue I would lean more towards having them fix it as I don't feel comfortable with the hardware aspect of it because I'm not familiar with laptops hardware. I don't have any issues with desktops or servers because there's plenty of room to work inside one of those, but laptops are a different story.

    I've wasted a good part of my needed weekend to take a break. I'm not feeling well today and am not going to further frustrate myself trying to figure out what the problem is.



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If it shuts down suddenly without warning is just a matter of power,,and it may be not making any warnings cause the battery driver (software for monitoring actually ) is not installed..and it do not reads the actual value of the battery ...and if it gets progressively may be the down fall of the battery itself..and the fact that it does;t do it all the time it has to be something related with the plug ...(maybe when it is not making contact discharge the battery without warning )
Another thing ..if you made hardware changing like upgrading of the Ram memory ..or else..and didnt made a clean installing of the operation system ..this may cause some issues..but it has to give you the blue screen ...error..and not just shut down if it isnt a blue screen error it is nothing related with the hardware or software ..but just a power issue ..probably the plug..(if you use it always plugged) or the battery ..and it does not indicates from the lack of software to monitor i t...(take a look in the device manager you will find the battery driver in yellow if this is the case) ..
so ..I guess to be sure ..always check the lights for the charger ...and reinstall it for getting rid of any suspicions..
another thought is maybe your security was altered and someone just gets into your computer and makes some sick is possible ..and reinstalling will change configurations and also remove any access from a keylog..or any kinda hacking soft ...

Posted on May 02, 2010

  • 4 more comments 
  • Catalin Turcu
    Catalin Turcu May 02, 2010

    if it didnt last with the battery this is the issue ..the battery is dead and at the slight move it shuts down ..if the power fron the adapter is interrupted for a momenet ..I was talking about the light led on the laptop that indicates the charging or the adapter being plugged..
    in what matters the bios ..just default it and see that doing this on a sata may cause it to not boot cause it activates the achi ..and in order to see the sata drive automatically thi sneeds to be disabled from the advanced the rest ..just set the first boot device on cd /dvd so to be able to reinstall it with no sweat ..
    save with F10 to memorize the settings..
    so ..if it shuts down ..from a hardware issue reinstalling will fix it ..but if it is a adapter issue I suspect ..this is harder to detect unless you get a good battery and see that when you run on battery do not makes any problems..In that case it is the adapter ..probably a loose contact or just has positions in which the contact is issued..and cause your battery is dead(if do not sustain at least on hour of run time) at the slightest move in the issued position shuts down..
    remember ..if it is a hdd or memory issue gives you the blues screen error just before shutting down if you never got this stuff its just a issue of power..

  • Catalin Turcu
    Catalin Turcu May 02, 2010

    Im only telling you to reinstall cause it seam that it has not any hardware ..maybe it is just a bug or just an error that is not recognized and that's why it does no warnings ..
    here is a version clean of teh xp sp2 that will update to sp3 with no problems ..
    its worth trying ...after that I told you will be just a mater of power,,,
    another issue to verify is the settings on the CPU shut down temperature limits ...if it is set a temperature limit may just be the case..and the progressive issues may came from a failing of the cooler or a defective heat dispenser..
    Thi sis logical if you think a little ..cause if the cooler works a while cause it is not like in a fail boot if the cooler wont start ..this cpu is made to work to a higher temperature ..and if you noticed the cooler is not even placed on the cpu itself..but at a side..the heat dispenser is the one that takes the temperature from the cpu ..and only when this dispenser gets to a certain temp. the cooler starts in ...a setting for a lower temperature limit will shut it down in a few minutes or so ...or a failure of the cooler will do the same in about half an hour ..depending of teh temperature of the room ..and this will happen as a protection even with the settigs in Bios made to the default ...It just gets to the maximum allowed temperature ..and shuts itself down with no warning ..So I guess this is something to take in consideration too..and it is about the only thing to get wrong and behave this way ..

  • Catalin Turcu
    Catalin Turcu May 02, 2010

    to be sure it will stay up ..and it is not a windows matter ..boot into Bios and leave it like that for a few hours..if it shuts down also is not the windows to blame ..if it doesn't it means it is a windows issue after all..
    in this case you will also see if it will stay on for installation process ..

  • Catalin Turcu
    Catalin Turcu May 02, 2010

    ok verify the lifetime of teh battery ..and leave it in bios to see if it is a windows matter ..
    In regards of paying not an issue you can get back tomorrow and log in here and leave a comment for me ..this issue will be charged just one time ...unless you have a different problem ..and post again you will not be charged..cause the charging is made on problem posted...not on the date ..or day .. so ...even if you chosen on time only and not a one month subscription ...this posting is payed...and I will be too when you will choose problem solved..
    Have a good night than..and take in considerations the advices I gave you to get to the diagnostic..remember ..if it is a cpu issue (heating shut down ) will shut down in bios also ..but after a period much longer of time ..cause the cpu usage is not that high....but if it is a windows issue will not shut down in bios..and than you know that reinstalling will fix it ..

  • Catalin Turcu
    Catalin Turcu May 02, 2010

    in this case..the issue is either the cpu temperature ..and this can be fixed (if nothing is wrong but just a setting ) by going to bios and restore to the optimal factory defaults..and save with F10..
    in the optimal default the cpu temperature shut down is disabled,,and it is on about maximum accepted without damaging being made..
    and no..not in this operation system the warning maybe shut down or just not present..and if the shuting down is urgent it just does it ..'there is a possibility that the overheating to bemade from a different cause..and this will not be fixed by defaulting the bios..but changing fan or head dispenser..or the cpu itself..if it is faulty ..
    it what regards the adapter can be an issue with i t..but should not shut down on batteries than ...but unless they are verify this too .and if the shutting down is taking place on batteries running also ...than is a cpu problem and try t default teh bios first ..than even look at the temperature settings (should be on default -auto) ...and thats about all you can do on this matter without trying to replace parts..

  • Catalin Turcu
    Catalin Turcu May 03, 2010

    OK ...I would advised in that direction too anyway ...but at least we know now that it is not a windows issue ..cause it shut down itself in bios ..all that remain is a a Cpu or ram issue ...but usually in this case the memory sudden dump is always announced by the failure error..and the cpu also ..but in case its an urgent temperature related and automatically set temperature issue..
    So ...this is what you should tell them to follow..cause there is no other thing if you checked the power..and the batteries are charging well.....remember that the failure of proper charging of the battery ...also combined with a malfunction of the charger...(both having the same cause.. charger not functioning ) may lead to a stop without warning also ..
    Have a nice day ..and if nothing gets to the final..get it to a repair shop ..cause when someone has it in hands it is completely different matter ..



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Describe your HP Pavilion dv6000z 15.4" Notebook Laptop PC (AMD Turion 64 X2 Duo Core TL-50 1.60GHz, 1GB RAM, 100G... (d6000z) PC Notebook Problem SCREEN WONT TURN ON LED LIGHTS OF POWER BUTTON...

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A repair / reflow services on ebay
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This repair tech only does amd processor models, Not intel.

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