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The DVD starts to play but then stops right after the Sony logo comes on.

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  • pt_ftnhills May 02, 2010

    The DVD player is a Toshiba and I have played DVDs many times before but this just started about a week ago. The model is SD3750.

  • pt_ftnhills May 02, 2010

    He needed my make and model number which I gave him.

  • pt_ftnhills May 02, 2010

    Thanks much for your help. Will call Toshiba and see what they say.
    Phyllis


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  • 2,335 Answers

Many DVD and Blu-Ray players will start a disc but then stop before the menu. This is often because the new title requires a firmware upgrade in order load the menu.

If you provide the make and model of your DVD player, we may be able to help you source the firmware upgrade you require.

I hope that helps.

Posted on May 02, 2010

  • Paul Sager
    Paul Sager May 02, 2010

    There is a firmware upgrade v2.4 for the Toshiba SD-3750, discussed here among other places.

    Toshiba's websites no longer seem to have it available for download.
    I recommend trying another disc to make sure the unit still works with other movies. If so, you may have a damaged dvd disc on your hands. If other discs do not play, or to chase down the firmware upgrade to see if that helps, I recommend Toshiba Customer Solutions @ 1-800-319-668.

    I hope that helps.
    ____________________________________
    Toshiba SD-3750 Manual
    Download




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