Question about HP PhotoSmart M417 - Digital camera - 5.2 Mpix - optical zoom: 3 x - supported memory: MMC, SD

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Camera when turned on lensw moves out but then shuts off . no other function will work . slide on/off again and lense goes in. thays all it will do is go back and forth

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 02, 2010

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1 Answer

My camera lense won't go in. Everytime I switch it


Your batteries are too low.
When you switch on the camera, the lense go in. Then lense comes out fully. Then, if the batteries are low, lense goes in and camera turns off.
But if the batteries are too low, camera turns off before the lense retracts or even before the lense comes out fully.

Aug 27, 2011 | Sony Cameras

1 Answer

When you turn the camera on the lense opens and the camera shuts off with the lense still open. I turn on again and the lense closes and then shuts off.


Unfortunately, many cameras that fall prey to lens error problems can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.

Jun 30, 2011 | Pentax Optio 60 Digital Camera

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My samsung pl50 won't turn on it just bleeps at me when i try and the shutter is stuck out. it was working fine when i was taking pics of my sister then it just shut down n won't turn back on


I've sent back 2 phones with this exact problem. Came on here and found the solution on the blog from another camera. It works! Here it is:
Figured it out....the zoom lense, while in the open position, was a little out of line, thus preventing the camera from retracting it. After gently re-aligning the lense, it retracted properly and the camera resumed normal functioning.
So basically, wiggle the lens every so slightly then try the power button again. Hope it works for you!

Jun 05, 2010 | Samsung L200 Digital Camera

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I borrowed my sister in laws samsung i70 now it is saying the card is locked & wont function how can i unlock it?


Shut the camera power off, and remove the memory card.

Observe the label side of the card and find a small plastic tab on the left edge of the card. Slide the tab forward (towards the connector end) into the "Unlocked" position.

*Carefully* reinsert the card into the camera - taking extra care to slide it straight in - so that the tab is not bumped back to the "Locked" position.

Power up and and take pictures.

If it doesn't work - it is possible that the tab got moved during the reinsertion process. Remove the card again, and place a *small* amount of scotch tape over the tab to keep it from moving, and try again.

Good luck!

Oct 15, 2009 | Samsung S760 Digital Camera

1 Answer

Camera immediatly shuts off and lense goes back in.


Sounds to me that ist is more of a charger issue. Try to borrow another charger and see if that works or not.

Jun 11, 2009 | Kodak EASYSHARE M1063 Digital Camera

1 Answer

In camera or video mode it says turn the power off and on again


The problem is
1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal.
If the lense does not retract, but goes up and down when you turn it on or off, Clean the sides of the lense and while turning the camera off push the lense in NOT too hard for a few times. If it retrected 100% or most of the way inn, push the in a little harder untill it is 100% retracted in. Now your camera should be back to normal. 2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damaged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

Good luck!!!!!!!

Apr 14, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

Zoom and camera shuts off


Verify you have the right kind of battery and fully charge it.
The lense issue you describe commonly happens when the device cannot access enough power to function correctly, so it retracts and powers off to avoid getting your lense stuck in the 'out' position if the battery goes dry.

Apr 27, 2008 | Kodak EasyShare One Digital Camera

1 Answer

Coolpix 5000 frquently shut off


switch contact fault. If under warranty - send back to store If out of warranty contact manufacturer Tech help website Also look here http://www.fixya.com/support/p435-nikon_coolpix_5700_digital_camera/solutions

May 14, 2007 | Nikon Coolpix 5700 Digital Camera

1 Answer

Stylus 300 won't stay on??


In the cameras I own, there is a setting where you can adjust the time the camera stays on. It's usually in the set-up screen. Is that setting miss-set?

Sep 12, 2005 | Olympus Camedia Stylus 300 Digital Camera

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