Question about HP Compaq Presario SR1820NX (ER919AA) PC Desktop

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Hi trying to restore a compaq pc with the restore disk but it says this is not a compaq pc and won't let me do it? had a virus, friend reloaded windows with his cd because i was traveling and did not have compaq restore CD. now trying to use compaq restore disk but no luck? Anything i can do? Thanks

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I hate to be the bearer of bad news but your friends install has caused the computer to forget its origin. Try a restore using the internal drive.

  • Turn it off and restart it
  • Tap f10 repeatedly while it boots
  • Choose Factory Restore
If that doesn't work, you can call Compaq with the serial number and they might have a phone fix. Chances are they will want you to send it to them for a factory restore. (Think $$$)
  • The alternative is to live with your friends install and forgo the Compaq software.

Posted on May 02, 2010

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Posted on Jan 02, 2017

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