Question about AT&T Lands Phones
Hi,here is a detailed diagnosis and solution to fix your phone,when it has no dial tone.
STEP 1 If you have a second phone line in the house check to see if that works, if not go to step 2.
STEP 2 If you have a cell phone try calling yourself, and see if the phone rings or if you get a busy signal, or an operator message that can confirm if the phone company disconnected your phone service. If you get a message your phone has been disconnected, call your phone company.
STEP 3 Unplug your phones for at least 15 minutes, all phones in your house and all lines just from the wall jack and power from the cordless phones.
STEP 4 After 15 minutes plug your phones back in the jack one at a time, pick it up and see if there is dial tone. If not the phone might be defective, check the other phones.
STEP 5 If still no dialtone bring a phone to your NID, this is a gray box located on the phone pole (in real rural places) or a gray box that reads "Network Interface", open the box with a flat head screw driver
STEP 6 Once opened you will see some test jacks.
Disconnect the plug from test jack. If you have more than one line, select the test jack for the line that is causing the problem. This disconnects your inside wiring from phone company's line.
STEP 7 Plug in your preferred non cordless phone into the jack. This plugs you directly into the phone company line.
STEP 8 Pick up the phone check for dialtone and try making a call. If unsuccessful call your phone company and provide them with this information.
STEP 9 If problem is gone, you have trouble on your inside wiring, equipment or jacks. You can call the phone company, a contractor, or try to further troubleshoot and resolve yourself.
STEP 10 Once you have finished your test, disconnect your testing telephone and securely re-insert the original plug. Close the cover and screw the fastener down until the cover is snug and tight.
Thanks and take care
Posted on May 01, 2010
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Posted on Jan 02, 2017
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