Question about HP Officejet 4215v All-in-One Printer

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Can't open HP Director

Have installed disk on new computer and it prints fine but I cant open the HP director to scan. Help!!! I have reinstalled several times. Working with xp.

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You say it works with XP, so I assume it doesn't work with Vista? If that's the case you can download the newest Vista drivers HERE.

Hope that helps...

Geno

Posted on Mar 25, 2008

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My HP Director will not open, I can not scan from the printer either. It was working fine one day and then just quit. I can still print but not scan. What is the solution?


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Are you able to print? I suspect so. If not your probably looking at a bad cable or corrupt windows drivers.

The director software uses it's own system to talk to the printer via scan / fax though printing is controlled by windows itself. Since scan and fax are the same function to the printer, essentially i would start by re-installing the director software.

1. Remove it via add/remove programs, don't reinstall over. It may work but you'll likely just waste time, you want all it's files gone and replaced with new ones.

2. If that has no effect remove the printer from Control Panel > Printers. Also remove the scanner device from Control Panel > System > Hardware > Device Manager >

3. Reboot, windows doesn't really remove things till you shut it off.

4. Install the director software again, hook up the printer when asked.

Again:

If you can print at all communciation with the device is perfectly fine from a hardware perspective.

If you can fax without the computer then your scanner and such is fine from a hardwware perspective.

So your problem is simple software, either windows devices install or hp director. Both simple to remove and re-input.

It's very

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