Question about LeapFrog Leapster Electronic Book: Spider-Man (30425) for PC, Mac

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Leapster touchscreen The touchscreen on our leapster has stopped working. The game is approx. 2 years old. When I called Leap Frog, they said they do not repair these units. Is there any way to fix it?

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  • Hoytinkc Mar 30, 2008

    I am having the same problems with our leapster. Parts of screen not responding. Tried cleaning and wax to fill scratches ,no consistent operation with either fix.

  • poet69 Jun 30, 2008

    Has anyone spoken to the company because I have had the same issue and wonder if it is a factory defect?

  • headsandwich Jul 03, 2008

    touch screen not working



  • mmcshopping Aug 11, 2008

    Same issue.  Tried to calibrate the screen.  Removed the pen and reconnected.  UGH.  I'll try to call customer support now.  Have you tried to calibrate the screen?  Look here: http://gobaco.wordpress.com/2006/10/31/h...

  • Anonymous Aug 14, 2008

    yes. my mom bought three l-max for her grands (including two pink ones and one blue). they were hardly ever used for about a year and now they won't turn on even with the adapter. leap frog company says that it has been too long to return for free and that they will allow them to be repurchased for half price plus shipping.
    their response was " no one has problems with the l-max". it must all be a $300 figment of our imaginations.

  • Anonymous Nov 30, 2008

    help!

  • Anonymous Jan 04, 2009

    I am having the same issue with the Leapster Unit regardless of which game I use. I have emailed technical support only to find out that the unit cannot be repaired. They also said there are no recalls for the issue of being unable to calibrate the screen. Any other ideas?


  • Anonymous Jan 25, 2009

    I had the same problem on the Leapster2 and I posted my solution here:



    http://quicksolutionsforbigproblems.blog...

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1) Ensure that a cartridge is not inserted
2) Hold down the Hint button while turning the unit on
3) When the LEAPSTER menu screen appears, press the A button
4) Touch each of the crosshairs that appear with the stylus
5) Restart unit

Posted on Feb 22, 2009

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  • dbunis1 Jul 20, 2010

    Worked like a charm. Thanks

  • Jackie Fornstrom Oct 28, 2011

    Worked great!! Thank you!

  • Tia Alexander Aug 04, 2013

    tried this and when I get to the calibration screen with the first cross hair I can't press it b/c the system is not responding to the stylus. I have tried this several time and the same thing keeps happening. What do I do?

  • Linda Goodwin
    Linda Goodwin Feb 02, 2015

    Center x still does not respond

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Re-calibrate the touchscreen!.. power up the unit while holding down the ?.. this willl take you to the units menu!.. press the "A" button.... this willl allow you to calibrate the touch screen.. first + mark to touch will appear in the lower left corner.. just thouch all the +'s that appear then restart the unit.. you should be all fixed..

Posted on Sep 30, 2009

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Leapfrog recommends trying recallibrating the screen first (http://leapfrog.custhelp.com/ and go to customer support at the bottom and look for information on recallibrating the leapster). If that doesn't work clean the battery contacts with an eraser and dry cloth and replace all the batteries, then try recallibration again. If that doesn't work call their 4 hour support line and complain. They may offer a replacement.

Posted on Aug 08, 2008

  • docobrien Aug 08, 2008

    Leapfrog 24 hour support line is at 1-800-701-5327

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Open the unit up (remove all screws carefully, remember where they go) and then wipe the screen off. My daughter's had ONE CRUMB on the screen behind the case that stopped the touchscreen from working.

Posted on Sep 04, 2009

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Hey all,

I have 2 original Leapsters. The 2 I have would not be able to finish the screen calibration (ie power+Home+Hint+B button). It would not register the center target. You would use the stylus to push on it and it did nothing. So, I figured I could not mess it up anymore than it was, since it did not work. Took all the back screws off. Removed back cover. took all the board screws out( make sure you notate which screw go where). Removed the ribbon cable for the touch screen (marking with a paint pen its orientation. Removed all the screws on black touchscreen cover. Then I carefully removed all the boards and touchscreen. I cleaned the outside of the touchscreen with a amonnia free glass cleaner. I then on the opposite side of the screen from where the wide white bulk flat wires are. I took my fingernail and lifted and pulled the outer layer of the touchscreen apart from the inner layer of the touchscreen film.*** Making sure I did not pull it comletely off***. If you do you will destroy the touchscreen wiring. I then cleaned both inner and outer films inside the outer film and then blew it out with compressed air. I then re-stuck the film back to its original location and in reverse just put it back together. After it was put together I then ran the alignment program and walla it worked like a charm. Hope this solves many of your touscreen problems. I am an electronics Engineer so I knew this trick from my career. My daughters are very happy now. This may sound complicated, but I did this within a half hour. I might post pictures on the one I do for my friends daughter as hers is acting the same.

Posted on May 18, 2011

  • warren moliken Oct 20, 2011

    i tried all the recalibration instructions out there. the screen remained unresponsive. with your brave instructions i unscrewed the backing of the unit and merely cleaned the screen with screen cleaner. then ran a screen recalibration.
    viola! working unit! thanks, matey.

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If you are careful, remove the 5 screws from the back, then remove the 2 screws from the circuit board. VERY carefully use a toothpick or small flat-head screwdriver (or even a fingernail would work) and stick it in between the casing and the screen. The screen should "peel" off and you can clean behind it.

Posted on Apr 21, 2010

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Solution #4 was brilliant! The calibration method wasn't doing anything until I took the unit apart and cleaned the crumbs from the edges of the screen.

Posted on Mar 14, 2010

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OMG!!!! Thank you all so much for the calibration instructions. I was ready to toss out 2 leapsters and 5 games. Wheww! Thanks alot!!!

Posted on Mar 22, 2010

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CALIBRATION - summary of hints from here that eventually got our circa 2007 green leapster's screen recalibrated - in no particular order: 1) "home+hint+B" to get started, 2) "A" button next, 3) cleaned dirt from the gap between the plastic and the screen all the way around with a toothpick (seemed to be the KEY ELEMENT to get everything else to work), 4) be patient and keep trying until you see the targets - the first one should appear in the top left corner while the text is still on the screen, 5) if it doesn't work just right the first time try again, 6) unit should beep each time you press a target center. As Yoda might say "patience a virtue, is it not?"

Posted on Apr 17, 2010

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Solution #4 was the one that worked for me! I tried the recalibration first from the Leap Frog site and it didn't respond. I did find a crumb under the screen when I took it apart and the recalibration worked after I removed it.

One note, though. I thought that I would have to clean the screen from the inside. The Leapster 2 unit doesn't give you access to the inside of the screen. Taking apart the unit did let me get the crumb that was on the OUTSIDE of the unit, but stuck in the corner where we couldn't see it.

Posted on Feb 14, 2010

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The "Best Solution" Recalibration worked for me. I was at my wits end and about to toss it. Thanks so much. I have made a note about the "Crumbs" behind the screen too for future reference; in case the first solution doesn't work. Thanks so much again. It's amazing how someone giving a little piece of information can help so many people.
Have a Great Day!
Brenda

Posted on Apr 26, 2010

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My Leapster L-Max touch screen is defective. 2/3 of the screen does not respond. I tried everything. I called Leapster and they refuse to acknowledge there is a problem although researching the issue online would prove otherwise. They were extremely unhelpful and since it is past the 90 day period refused to do anything to remedy the situation. I WILL NEVER BUY ANOTHER ONE OF THEIR PRODUCTS!!!

Posted on Jan 28, 2010

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The recalibration instructions worked beautifully for me on our 2 year old Cars (Pixar) Leapster2. THANKS!

Posted on Dec 27, 2009

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The BEST SOLUTION on this page worked straight away for us!!

Thanks to "nveley"! We're very grateful.

Posted on Nov 29, 2009

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My 6 year old son has the Leapster and the touch screen does not work. I opened the unit and clean the screen on the inside, and it still did not work. I am thinking that maybe it could be the pen that is attached to the Leapster.

Posted on Nov 09, 2008

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How though

Posted on Sep 26, 2010

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