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My PC shows that my printer is offline when it is not, and the option to "scan to image" is no longer on the scan menu on the device.

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  • ckent00001 May 01, 2010

    Dell Inspiron 530S; Vista 64-bit; Brother MFC-9840CDW

  • William Miller
    William Miller May 11, 2010

    What type of computer do you have? What operating system is on it? And what is the model of printer?

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With brother printers there needs to be a program that runs in the background that monitors the printer. If it is shut off, it says that it is offline. Go to "Start" then Run. Type in msconfig. Once that window pops up, click on the Startup tab. Look for anything that says brother, and make sure that there is a check mark next to it's name. Then click on apply, then ok. Click ok on the next prompt to restart your computer. When you get back into windows it should see it and print again.
An even simpler thing to do is open up the printers section, double click on the brother printer name. Then go to the Printer option on the far top left of the toolbar, and uncheck mark "Use Printer Offline".
Let me know if this fixed your issue. Thanks.

Posted on May 01, 2010

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Go to manufacture's website and download the latest drivers and software and install it, then restart pc.
Check printer settings under control panel to make sure it is enabled and set as the default printer.

Posted on May 01, 2010

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  • Computers & ... Master
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This means that the computer cannot communicate with the printer. Try a new data cable and plugging the unit into a different port (USB). Make sure the port works with a known working device.

USB ports can be disabled for security and power savings. Legacy ports (parallel or serial) are not always enabled on the few boards that have them.

If you use a print server or USB hub, try a direct connection.

I hope this helps.

Cindy Wells

Posted on May 01, 2010

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1 Answer

Printer offline


Depends on your OS you need find "printer and faxes" or "printer options on the hardware.

  • Open the Start menu and click on the "Devices and Printers" icon. This will open a window with a list of the printers currently set up on your computer.


  • Double-click on the icon of the printer you want to change to online. The status of the printer will be shown as either "Printer: Ready" or "Printer: Offline."


  • Click on "Printer: Offline" and the Printer menu will appear. Click on "Printer" in the menu bar and uncheck "Use Printer Offline." This action will change the printer from offline to online.

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Sounds like you can no longer connect to the printer. Is the printer a wireless connection? Check if it is and if so, verify that the IP address you used to originally connect to the printer is still valid.

If you have admin rights to your desktop PC, the easiest fix is to create a new printer device. Use the add device option, select printer (remember to let the operating system know the printer is a wireless printer on the network) and let the operating system locate the printer. It should find the printer and when you select it, it will label the printer the name of the printer with the number one (1) beside it. Then proceed with printing.

The more difficult way still requires having admin rights to the computer. Just select the printer, right-mouse click over the device and select "Printer Properties" and select "port". Then select configure port. To re-configure port you need to know which IP address the printer currently uses. The IP setting should be found in the "Settings" menu on the printer. Once you have the current IP Address, enter that into the field on the Configure Port menu and save the changes. That should allow you to print again. Most likely you will have a backlog of unprinted documents so remember to kill off any documents you no longer need to print.

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Hp deskje d2360 printer showing offline error


Hi,

The solution for an offline error of a printer is to check the proper connection of the printer.

Two options exist to turn off the offline mode.

If you choose the first option to change the offline state of the printer,

then go to Control Panel and then 'Printer and Faxes' option on the Control Panel.

Double-click on the printer you want to change to online mode from the displayed window.

A pop-up window will open and you need to select 'Uncheck Printer Offline' option from the menu bar.

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If the Lexmark printer creates any error message that shows offline mode, you might have to convert the printer to online mode. In order to turn on online mode select the start menu and click on the "Printers and Faxes" icon. This shows you all the printers and other devices that are connected to your system at that time. You might have to double click on the printer icon in order to change it to online. A pop up might come up while performing that and you have to go to printer option in the menu bar of pop up window and have to uncheck "Use Printer Offline."

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hi

just folow the step

Step 1
Open the Start menu and click on the "Printers and Faxes" icon. This will open a window with a list of the printers currently set up on your computer.
· Step 2
Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open.
· Step 3
Go to Printer in the menu bar of the pop-up window and uncheck "Use Printer Offline." This action will change the printer from offline to online.
Mac Instructions · Step 1
Open System Preferences by clicking on the icon in the Dock.
· Step 2
Go to the Print & Fax control panel under the Hardware category.
· Step 3
Select the printer you want to take online from the list on the left side of the screen. Then click on the "Open Print Queue" button.
· Step 4
Click on the "Resume Printer" button at the top of the queue window to change the printer from offline to online.

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Hi,
Make sure the cable from your printer is properly connected to the CPU
Make sure it is well recognized.
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After that you will see that the image of your printer is clear with the word "ready"
Try to print again.

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