Question about Brother MFC 7420 All-In-One Laser Printer

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My all-in-one printer keeps telling me that I need to change the drum soon. I bought a new drum inserted it into the printer and now I can't print anything. Plus, it is still telling me that I need to "Change Drum Soon"....What do I do?

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  • 51 Answers

This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below.

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.
Note
    Brother strongly recommends that customers do not use generic drum units and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party drum units, toner cartridges or toner.
    If you are using a genuine Brother drum and toner and after following this procedure the unit continues to show "CHANGE DRUM SOON", your machine may require service. Please contact the Customer Service Center.

Posted on May 01, 2010

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SOURCE: Drum on Brother MFC-7420

Why does the message "CHANGE DRUM SOON" continue to appear on the LCD display of my Brother machine, after I replaced the drum? Description: This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below. Open the front cover. Press the Options key on the control panel. The display will show "REPLACE DRUM - 1.YES 2.NO". Press 1 to reset the drum count. Close the front cover.

Posted on Jul 29, 2007

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I HAVE REPLACED TONER WITH THE CORRECT BROTHER TONER CARRTRIDGE AND THE MACHINE KEEPS TELLING ME TONER ERROR AND REINSTALL DRUM UNIT..HELP


Hi there,

Below are instructions that I have found from the internet. Hope that they will help.

  • Open the front cover of the printer.
  • Hold down the Go button for 4 seconds until all the LEDs light up. Then release the Go button
  • Remove the drum unit and toner cartridge assembly.
  • Replace the drum unit and toner cartridge assembly back into the printer.
  • Close the front cover of the printer
  • Your drum unit should now be reset
  • MFC / DCP PRINTER SERIES

    1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
    2.Replace the drum unit and toner cartridge into printer.
    3.The error message "Change Drum Soon/Drum end soon" will continue to appear if the drum counter was not reset when you replace the drum unit.
    4.To clear this error message, you need to reset the drum counter as instructed below.
    5.Make sure that the machine is turned on.

    For MFC users: To confirm you are installing a new drum, press 1. For DCP users To confirm you are installing a new drum, press the Up Arrow key

    7.When the LCD shows Accepted, close the front cover.
    8.Your drum is now reset.

    Resetting the drum unit will not improve print quality. It only resets your drum and allows you to continue to print. You decide when to replace the drum unit not the manufacturer!

Feb 24, 2015 | Brother MFC-8860DN Printer

6 Answers

Continue to get a message to change drum soon. Changed drum already. Print quality is still not good.


hi

This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below.

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.

Oct 07, 2008 | Brother Office Equipment & Supplies

1 Answer

I have a brother HL_2140 laser printer I just changed the ink cartage and now the Drum light is flashing on and off and it wont print?


That means you drum will finish soon, once the drum light become on you can not print, start looking for the new drum price and get it, once the drum light become on open the front door, take out the toner and drum, with the front door open press go button and keep it down until the 4 lights of the printer become on, release the button and install the new drum with the cartridge.

Aug 06, 2013 | Brother HL 2140 Laser Printer

2 Answers

How do i reset ricoh sp 1200s drum unit


why toner life end message keep on showing on sp 1200s prints.

Aug 04, 2012 | Ricoh Office Equipment & Supplies

2 Answers

It say drum end soon and i dont know what this means as i put a new ink cartridge in it and it still keeps coming up the same.


Your unit obviously has a separate drum and toner.
Changing the toner, doesn't change the drum.
You will need to change the drum soon.

Jun 24, 2011 | Brother Office Equipment & Supplies

1 Answer

The scree reads change drum soon. what does it mean


The drum is the part of the unit that actually does the transfer of the toner onto the paper. Each toner cartridge does about 2,000 pages and the drum needs to be replaced with the ~6th toner cartridge change (varies with use). Order part DR-250 from Brother or any office supply place that would carry the part.

To replace (wait until print quality decreases or it reads change drum now and stops working). Turn off the unit and let it cool. Close the document tray and the extension and open the top cover. Remove the drum carefully and place it where the toner will not spill. Remove the toner cartridge (if it is still good) and set it aside to put in the new drum.
Wrap the old cartridge up and dispose of properly (not in the domestic trash). Keep the new drum out of the light (keep it sealed until needed) as much as possible. Insert the toner cartridge in the new drum. Then insert the unit into the Fax machine. (Hold by the handles) Close the top cover and the starter sheet should be ejected by the machine.

I hope this helps.

Cindy Wells

May 03, 2010 | Brother IntelliFAX 2800 Laser Fax

2 Answers

We have the intellifax 4100. It keeps telling us


Hi Sandy58 this is the fix. all you have to do is: open the front cover (leave it open) and press the clear button then it will ask you NEW DRUM AND YOU ENTER 1 FOR YES and that's it good luck.
any other question please email me,
thank you.

Mar 19, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

"Please change PC Drum" message appear on printers LCD


If your print job prints ok, ignore it. Just bear in mind you'll need a new drum soon. The drum is a light sensative roller that ink from the toner cartridge adheres to where the laser hits it. When it is no longer magnatized enough to hold the toner you'll see your print jobs start to lose that toner color. Just pull the drum out, buy a new one and put it in. Just don't expose the drum to light very long.

Oct 24, 2008 | Minolta Di2510 All-In-One Laser Printer

1 Answer

Change drum soon will not clear after new drum inserted


This machine is reset with a plastic sheet that come in the new drum unit. When the drum is inserted for the first time, the sheet slides out and trip the exit sensor in a certain way. Then the counter is cleared. If you still have this clear plastic sheet, then you can reinsert it into the top of the drum unit and try it again.

Jun 30, 2008 | Brother MFC 4800 All-In-One Laser Printer

5 Answers

Drum on Brother MFC-7420


Why does the message "CHANGE DRUM SOON" continue to appear on the LCD display of my Brother machine, after I replaced the drum? Description: This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below. Open the front cover. Press the Options key on the control panel. The display will show "REPLACE DRUM - 1.YES 2.NO". Press 1 to reset the drum count. Close the front cover.

Jul 27, 2007 | Brother MFC 7420 All-In-One Laser Printer

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