Question about HP 1240 Plain Paper Inkjet Fax

1 Answer

Message: phone off the hook

There is no dial tone with my hp fax 1240. If you have a solution please notify me. Thank you

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  • wvalentine10 Jul 15, 2008

    I cannot send any faxes-it displays on the screen that the phone is off the hook.

    How can you help me with this problem?

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1 Answer

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  • 2,072 Answers

I am reading 2 different things into this post, so if I am of base let me know exactly what is happening.
If you are getting an off the hook message on the machine display, there is an actuator on the cover where the phone is on the machine that is for some reason not being actuated. The cover poped off a little, the actuator broke. But it is not turnign on a switch that tells the machine the phone is connected and on the hook.
Now if you are simply not getting a dial tone. What happens when you plug a phone into that jack? Do you then get a dial tone? If you get a dial tone on the phone and not the machine, then try connecting the phone into the cord of the fax machine to eliminate the phone line itself. If you do that, and you still have no dial tone on the fax machine only. The modem on the fax machine has failed and would need to be replaced.
I suspect a phone line issue, but unsure if you have checked that as of yet.

Posted on Mar 25, 2008

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Posted on Jan 02, 2017

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Inoperative fax and telephone line


try connecting line 2 to a simple phone and chk for dial tone.

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6 Answers

Phone off hook message


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
Problem still exists If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

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1 Answer

Off the hook


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver isoff the hook(the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message.
Lets try the following,
Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable.
if issue still exists try the followign
Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system.
Hope It's resolve all Your Printer Problem,
Or Still having Problem Then follow Us For

HP Support

Apr 22, 2014 | HP OfficeJet 4215 All-In-One InkJet...

1 Answer

HP officejet all-in-one...keeps saying phone is off of the hook and will not give me a dial tone to fax. Is there a particular setting I need to check ?????


The very first thing to check with a fax machine is that the line itself is OK. The possibilities are much greater that there is a problem with the LINE and not the HP itself.
Hook up a regular telephone to the fax line, disconnecting anything else that may be on the line. If the telephone doesn't have a dial tone, call the phone company. If you DO have a dial tone, then maker sure that the phone line is connected to the correct port on the HP. There are two, usually. One is for the LINE and the other is for an EXTENSION (a phone that is daisy chained off the fax machine). If you have the LINE connected to the EXT port, it may give you this error.
If you have multiple items connected to the same phone line, try removing all of them but one regular phone, and see if you have a dial tone. If so, add the other items back, checking for a dial tone after each one. If one of them causes a lack of dial tone, replace or repair it.

The phone company may tell you that the problem lies in your inside wiring. I have seen that before. You can take your phone out to the telephone service box on the outside of the building. These usually have regular phone jacks in them. Disconnect the jack wire that runs into your house, and connect the regular telephone into the box itself. If you have a dial tone, then there is indeed a problem with the wiring in your building.

Jul 16, 2009 | HP Office Equipment & Supplies

1 Answer

Brother Intellifax 4100 unable to send fax but can receive


Is the fax sensing the paper you put in to send out? Check the little black levers that poke into the document area. They should move freely when you touch them gently with a finger, and return quickly when you take your finger off. If it can't sense the paper it won't try to send a fax. If, when the paper is inserted, the display changes from whatever it said to anything else, the paper is being sensed.
Let's try dialing manually. Just left of the 1 key is a button labeled "Hook." Pressing that will take the telephone line "off-hook," like picking up the receiver of a phone. You should hear a dial tone -- if not, try adjusting the speaker volume with the buttons just right of the numbers. Once you get a dial tone, dial a number, whether it's another fax, or your own cell phone. As far as the phone company is concerned, your fax is just a phone, calling another phone. If you can make a call, and the phone at the other end rings, we're closing in on the problem. If you can dial another fax machine manually, you can still turn this into a fax call, assuming there's paper ready to fax. After the distant fax answers, touch the Start button, and your fax should take over. If you can't dial manually, try unplugging your fax from the phone line, and replacing it with a regular phone. Can you make calls with it? If not, the fax is no longer a suspect - you have a phone line problem.
Are you at a business where you need to dial 9 to get an outside line? It's easy to forget that detail when you're using a fax, but it has to dial out just like any other phone on the system.
If you can't get a dial tone at all with the fax, but it works with the phone alone, the main board in the fax is probably bad. If you can dial manually, using the Hook switch, but the same number doesn't work when you dial xxx-xxxx-Start, that sounds like a main board problem, too.

May 05, 2009 | Brother IntelliFax-4100e Fax

1 Answer

I am unable to send fax, I get a 'phone line error' message. The phone line is fine, I checked it by pluging a seperate phone into it. When I go to 'On Hook Dial' I do not get a dial tone on the fax...


Please check the dial tone by following the instructions given below:
1. Press "Fax Mode."
2. Press "Menu."
3. Press "Up Arrow" or "Down Arrow" repeatedly until On Hook dial is highlighted.
4. Press "Select" twice.
You can now hear the dial tone of the telephone line.
5. Enter the number to which you want to send a fax.
Note: Press the keypad numbers to use an automated answering system.
6. Press "Start Black."

Mar 29, 2009 | Lexmark X8350 Print, Scan, Copy and Fax...

1 Answer

My printer will not receive a fax saying "phone off hook". There is no phone on the HP2410, and the phone is on the hook.


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
  7. Problem still exists
  8. If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

Jan 23, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Problem faxing


Unplug the fax at the wall jack and hook up a regular phone. Listen to the dial tone. It should sound like a regular dial tone.

Next, plug the fax back in and call the machine from a regular phone.

You should hear fax tones.

Sep 07, 2008 | Office Equipment & Supplies

1 Answer

Phone off hook message


hi,

The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time.

f a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.

Jun 23, 2008 | HP Photosmart C6180 All-In-One InkJet...

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